Application Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver L2/L3 support for applications in use

• Oversee and assist production streams

• Diagnose, assess, and resolve production-related issues, including job failures

• Implement code fixes and patches as necessary

• Facilitate the onboarding of new software versions for NT certification, packaging, and deployment

• Collaborate directly with business partners to analyze and address queries

• Ensure adherence to controlled processes in accordance with business and IT standards

• Cultivate and sustain professional relationships with IT and business stakeholders

• Monitor and react to alerts

• Elevate production issues to appropriate teams and management

⛳️ Requirements

• Proficient in English

• Capability to provide L2/L3 support

• Competence in monitoring and assisting production streams

• In-depth knowledge of workflow designs for supported applications

• Skill in troubleshooting, analyzing, and resolving production issues, including job failures

• Ability to implement code fixes and patches as required

• Proficient in onboarding new software versions for NT certification, packaging, and deployment

• Capability to work collaboratively with business partners to analyze and resolve queries

• Ability to ensure compliance with controlled processes as per business and IT requirements

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and training

• Comprehensive health insurance coverage

• Flexible working hours and remote work options

• A collaborative and inclusive work environment