Application Support and Maintenance Developer, N2 Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and provide support for the GTPayroll and GTFgts systems along with the Operations Center.

• Address tickets that remain unresolved by first-level support by analyzing logs, databases, and operational history.

• Correct defects at their source by developing automated tests for reported issues.

• Keep track of the health of APIs and external integrations.

• Investigate stuck queues, dead-letter messages, and failed jobs.

• Clearly communicate diagnoses to the Customer Service and Operations teams.

• Document recurring issues to enable first-level support to resolve them efficiently.

• Minimize on-call escalations by treating recurring problems as defects in need of resolution.

⛳️ Requirements

• Capability to work with Java/Spring code not authored by the candidate, pinpoint the root causes of defects, and implement fixes without disrupting the system.

• Skills in production investigation, including log analysis, request tracing, and reconstructing data history.

• Proficiency in SQL for conducting investigative queries, including joins between operational and event tables.

• Practical knowledge of HTTP, authentication protocols, and webhooks.

• Understanding of queues and scheduled jobs to identify and reprocess stuck messages.

• Availability for on-call rotations and willingness to work outside regular hours during critical incidents and maintenance periods.

• Adequate English proficiency to comprehend technical documentation and error messages.

• Minimum of 2 years of experience in software development or production application support and maintenance.

• Application of Clean Code principles and automated testing to fixes.

• Familiarity with AI-assisted development, including coding assistants and LLMs for log analysis, adhering to data security protocols.

• Prior experience in application support and maintenance, N2 support, or SRE is advantageous.

• Knowledge of Python for diagnostic and automation scripting is a plus.

• Familiarity with AWS (SQS, Lambda, CloudWatch, and RDS) is a plus.

• Experience with observability tools is a plus.

• Experience working with SLAs and ticketing systems is a plus.

• Previous experience in credit, payroll-deducted loans, FGTS, or payment methods is a plus.

🏝️ Benefits

• Caju (meal and food allowance): BRL 1,424.00.

• Saúde Integral: BRL 350.00 exclusively for physical and mental health (Keiken platform) + access to the Wellhub platform.

• Health insurance: up to BRL 750.00 reimbursement allowance for personal health insurance plans, medical tests, or consultations.

• Financial support for specialization courses related to your area of work.

• 15 business days of paid leave annually.

• One week of year-end recess during either the Christmas or New Year period, based on the team schedule.

• Additional year-end compensation.

• Remote First: work from anywhere you prefer.

• No dress code policy.

• Birthday Month Day Off: one day off during your birthday month.

• Semi-flexible working hours.