Application Support Analyst – I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and effective assistance to both internal and external users for proprietary and cloud-based applications.

• Support account creation, access adjustments, and deactivations in accordance with company policies.

• Troubleshoot technical issues and escalate complex matters to Development or Technical Operations.

• Collaborate with client liaison groups to secure approvals and complete procedural tasks.

• Keep system documentation, procedures, and knowledge base articles up to date.

• Provide basic desktop support related to application functionality and user access.

• Record, update, and resolve issues in the internal ticketing system, escalating as necessary to the Application Support Lead or Manager.

⛳️ Requirements

• An associate’s degree is required.

• A minimum of 1 year of experience in healthcare IT support, help desk, or a comparable environment.

• Knowledge of healthcare applications and terminology is essential.

• Proficient in Windows 10 and Microsoft 365.

• Strong written and verbal communication skills across email, phone, and messaging platforms.

🏝️ Benefits

• A connected, virtual-first culture with a collaborative, mission-driven team.

• Competitive health benefits, including medical, dental, and vision coverage.

• 401(k) with company contribution.

• Flexible paid time off (PTO), plus 72 hours of sick time.

• Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives.

• Opportunities for learning, mentorship, and professional development.

• A values-driven environment where diverse perspectives are welcomed and purpose guides our work.