Application Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver daily operational assistance for IRIS (Enablon) and associated applications.

• Analyze incidents, determine root causes, and implement effective solutions.

• Collaborate with global teams, users, and vendors to coordinate activities.

• Assist in enhancements, upgrades, and deployments of applications.

• Engage in configuration, testing, and implementation processes.

• Oversee incidents, problems, changes, and service requests management.

• Collect requirements and aid in process and data enhancements.

• Maintain documentation and ensure the knowledge base is current.

⛳️ Requirements

• Extensive knowledge and practical experience with Enablon (IRIS).

• Proficiency in supporting and managing incidents in enterprise applications.

• Skills in troubleshooting, root cause analysis, and problem resolution.

• Expertise in change management, problem management, and IT operations.

• Experience in gathering and analyzing business requirements.

• Familiarity with Agile methodologies.

• Ability to manage stakeholders and vendors effectively.

• Advanced proficiency in English.

• 2 to 3 years of experience in Application Support or comparable roles.

• Experience with applications managed by third parties.

• In-depth knowledge of the Enablon platform.

• Experience in incident management and production support.

• Involvement in testing and deployment cycles.

• Experience working with business functions, vendors, and global teams.

• Understanding of ITIL processes.

• Strong analytical skills with the capability to translate requirements into practical solutions.

• Preferred: Prior experience with Enablon in ExxonMobil environments.

• Preferred: Experience with Safety, Environmental, or Risk Management applications.

• Preferred: Knowledge of cloud solutions.

• Preferred: Basic programming or scripting abilities.

• Preferred: ITIL certification.

• Preferred: Experience with application integrations and data interfaces.

🏝️ Benefits

• Potential for contract extension until September 1, 2027.

• 100% remote work opportunity.