Application Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver production support and maintenance for enterprise applications hosted on Google App Engine, encompassing both standard and flexible environments.

• Triage, diagnose, restore services, and drive user-impacting incidents to resolution within established SLAs/SLOs.

• Troubleshoot application errors, failed requests, latency issues, performance degradation, service-to-service failures, configuration problems, quota/scaling limitations, and integration or dependency failures.

• Design, develop, and implement feature enhancements and functional upgrades to existing applications.

• Support microservices architecture, including service boundaries, APIs/contracts, inter-service communication, authentication, and failure/retry mechanisms.

• Oversee build, release, and deployment processes across development, testing, pre-production, and production environments.

• Manage App Engine deployments, which include versions, traffic splitting/migration, canary and staged rollouts, rollbacks, configuration, and scaling settings.

• Conduct root-cause analysis and implement lasting solutions.

• Build and maintain monitoring, alerting, logging, dashboards, and error reporting utilizing Cloud Monitoring, Cloud Logging, Error Reporting, and Cloud Trace.

• Facilitate upgrades for platforms, frameworks, libraries, dependencies, and runtimes.

• Support IAM, service accounts, access controls, secrets management, and operational governance.

• Engage in change management, release-readiness reviews, and on-call/rotational support as necessary.

• Collaborate with clients and cross-functional teams including Application Engineering, Product, QA, Data Engineering, Infrastructure, and Platform.

• Create and maintain technical documentation, operational runbooks, troubleshooting guides, deployment procedures, and support playbooks.

• Comprehend service boundaries, dependencies, REST and gRPC/protobuf contracts, asynchronous messaging, authentication, distributed troubleshooting, failure modes, independent deployability, and service-level observability.

⛳️ Requirements

• 3–7 years of experience in Application Support, Application Engineering, Software Engineering, Cloud Engineering, or a similar role.

• Strong practical experience in supporting, maintaining, and enhancing production applications on Google Cloud Platform (GCP).

• Hands-on expertise with Google App Engine deployment, configuration, scaling, versioning, and troubleshooting.

• Understanding of microservices architecture, REST/gRPC APIs, service-to-service communication and authentication, distributed tracing, and cross-service debugging.

• Experience with deployments and promotions across various environments, release validation, rollback, and change control.

• Proficient programming skills in one or more languages such as Python, Java, Node.js/JavaScript, or Go.

• Working knowledge of SQL and application data stores including Cloud SQL, Firestore/Datastore, Cloud Spanner, or BigQuery.

• Familiarity with GCP IAM, service accounts, permissions, monitoring, logging, alerting, and production operations.

• Experience with CI/CD pipelines and automated build/deployment tools like Cloud Build, Jenkins, GitHub Actions, or GitLab CI.

• Proven experience troubleshooting complex production environments and conducting root-cause analysis under pressure.

• Ability to understand existing systems, codebases, services, configurations, and client-specific tools and workflows.

• Excellent communication and collaboration skills, particularly during user-impacting incidents.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and ongoing training.

• Access to cutting-edge technology and tools.

• Supportive and inclusive work culture.