Application Operations Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Configure and manage AWS-based monitoring and logging tools (such as CloudWatch, CloudTrail, AWS Config) and integrate them with third-party solutions like Datadog, Prometheus, New Relic, and Grafana.

• Establish alerts, dashboards, and escalation workflows within AWS and hybrid environments.

• Assist with AWS IAM management, cost monitoring, and basic security setups under the guidance of Engineering/DevOps.

• Conduct active monitoring and alert triage until additional staffing is available; develop run books and SOPs for incident management.

• Collaborate with Engineering and DevOps teams to ensure monitoring hooks are incorporated during service launches and infrastructure updates.

• Work alongside the CISO and CCO to ensure monitoring practices and access controls comply with security and regulatory requirements.

• Proactively identify and implement process enhancements across IT Operations.

• Identify and suggest additional coverage, tools, and workflows to support a growing IT Ops team.

• Continuously improve SOPs, automation scripts, and knowledge base documents to enhance efficiency and scalability.

• Act as first-line support for internal technology issues, including hardware, access, and communication tools.

• Support the onboarding and offboarding processes by provisioning/de-provisioning AWS IAM roles, SaaS accounts, and hardware; coordinating secure retrieval/termination; maintaining access checklists; and enforcing security protocols.

• Collaborate with Security, HR, and Operations to fulfill compliance, audit, and security monitoring needs, as well as adhere to security best practices and regulatory standards.

⛳️ Requirements

• 3–5 years of experience in Application Support or Systems Support roles, ideally in early-stage or high-growth settings.

• Practical experience with AWS monitoring, logging, and IAM administration.

• Familiarity with system monitoring tools and workflows, with experience in setting up and maintaining alerting systems.

• Strong understanding of incident management and user access provisioning.

• Exceptional customer service orientation with outstanding written and verbal communication skills.

• Proven experience providing Level 2 support directly to SaaS clients.

• Ability to work autonomously, make decisions, and create repeatable processes with minimal supervision.

• Experience working within compliance frameworks (SOC 2, ISO 27001) in cloud environments.

• Proficiency in both Mandarin and English is essential.

• Familiarity with compliance-oriented IT practices, endpoint management, and incident/change management tools (e.g., ServiceNow) is a plus.

• AWS Certified Cloud Practitioner (Foundation) is beneficial.

🏝️ Benefits

• Health insurance

• Remote work options

• Professional development