Application Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver advanced support for eDiscovery tools such as Relativity and Brainspace.

• Tackle intricate technical challenges in partnership with Systems, Storage, and Network Engineers.

• Improve the security, reliability, and performance of applications through consistent updates, vulnerability remediation, and ensuring system uptime.

• Execute upgrades and other maintenance activities during designated maintenance windows in compliance with change management procedures.

• Oversee and manage technology platforms including SQL, RabbitMQ, and Elastic, covering configuration, installation, and patching.

• Create and execute SQL scripts for report generation and data manipulation within eDiscovery databases.

• Address ticket escalations, manage tickets to resolution, consistently update ticket statuses, adhere to ticket hand-off protocols, and escalate issues to senior team members when necessary.

• Develop and maintain thorough documentation including FAQs, Knowledge Base articles, troubleshooting guides, and Standard Operating Procedures (SOPs).

• Mentor junior personnel and provide training to improve their skills in handling complex issues.

• React to critical alerts during business hours and after hours according to the established on-call rotation schedule.

⛳️ Requirements

• Relativity Certified Administrator (RCA) or comparable experience.

• Bachelor's degree in Information Technology or equivalent experience in a related discipline.

• At least 5 years of experience in IT or eDiscovery.

• Expertise in SQL, with strong capabilities in developing dynamic queries using T-SQL.

• Solid working knowledge of PowerShell scripting.

• Skills in profiling and monitoring network, disk, SQL Server, and various infrastructure components.

• Practical understanding of information technology concepts, protocols, industry best practices, and ITIL processes.

• Exceptional problem-solving abilities with a strong attention to detail.

• Capability to work independently with minimal supervision and take initiative.

• Ability to collaborate with teams across different time zones and regions.

• Willingness to occasionally work evenings or weekends as necessary for scheduled or emergency maintenance.

🏝️ Benefits

• Positions available for 100% remote work.

• Medical insurance coverage.

• Shift and holiday allowances.

• Flexible Time Off (FTO) policy.