This is a fully remote position, open to applicants in Italy.

📋 Description

• Deliver application support and training for Leica Biosystems instruments to clients within the designated area.

• Diagnose application issues on-site and provide initial troubleshooting for basic hardware and software malfunctions.

• Organize and execute customer training sessions, instrument and reagent demonstrations, as well as workflow guidance.

• Enhance reagent utilization, protocols, and system efficiency to ensure maximum instrument uptime, improve customer retention, and boost reagent order intake.

• Assist Customer Care and the Tender Office by providing technical documentation, responding to tenders, and managing product coding.

• Collaborate with Sales, Service, Customer Care, and Applications teams to gather market insights, support commercial ventures, maintain installed base business, and contribute to revenue growth and profit margins.

⛳️ Requirements

• A Bachelor's degree or an equivalent qualification in Biology, Biomedical Laboratory Science, Biotechnology, Chemistry, or another pertinent scientific field.

• Prior hands-on experience in supporting, operating, or training users on laboratory instruments, reagents, or diagnostic workflows.

• Proven experience in preparing and providing technical product demonstrations or structured user training to customer groups.

• Capability to create technical documentation and work with product codes, specifications, or tender-related materials.

• Willingness to travel approximately 50% of working hours within Abruzzo and, when needed, other areas of Central Italy.

• A valid driving license and an acceptable Motor Vehicle Record.