Appliance Repair Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to various customer residences daily to perform repairs on refrigerators, dishwashers, stoves, microwaves, washers, and dryers.

• Identify issues by assessing functionality, tracing electrical circuits, utilizing diagnostic tools and multimeters, conducting mechanical evaluations, researching common failures, and consulting technical documentation.

• Maintain respect for customers’ living spaces.

• Engage with customers to comprehend appliance problems, present findings and estimates, schedule follow-up visits, and finalize sales.

• Utilize technical resources for identifying parts and repair procedures.

• Reach out to and interact with both internal and external technical support resources as necessary.

• Order, monitor, and receive parts for repairs and to replenish van inventory.

• Employ job-tracking software to investigate and document service visits and repair progress.

• Inform customers about additional services such as dryer vent cleaning, preventive maintenance, and appliance protection plans.

• Represent Omega Force Appliance Repair and deliver in-home field service.

• Leave a lasting positive impression with customers while working autonomously and in alignment with company values.

⛳️ Requirements

• Only experienced appliance repair technicians will be considered.

• High school diploma or equivalent qualification required.

• Previous in-home appliance repair experience across a wide range of consumer appliances is essential.

• Valid driver’s license and a satisfactory driving record to meet insurance criteria.

• Must be able to pass a criminal background check and drug test.

• Capability to lift 75 lbs.

• Familiarity with large appliances, portable appliances, mechanical tasks, and electrical work.

• High mechanical aptitude is necessary.

• Excellent written and verbal communication skills.

• Skillful use of repair tools is required.

• Ability to troubleshoot and resolve issues effectively.

• Must be able to work independently.

• Strong technical problem-solving skills are a must.

• Proficiency with iPhone applications, online resources, and PC software tools.

• Availability to work Monday through Friday during core hours of 8:00 AM to 5:00 PM, with flexibility based on specific job needs.

🏝️ Benefits

• 401(k) matching.

• Performance-based bonuses.

• Company vehicle.

• Company social events.

• Competitive salary.

• Dental insurance.

• Complimentary uniforms.

• Paid time off.

• Relocation bonus.

• Training and development opportunities.

• Paid holidays.

• Relocation assistance.

• Flexible scheduling.

• Health insurance.

• Health savings account.

• Professional development support.

• Paid referral bonuses.

• All necessary tools, van, uniforms, iPhone, and support resources provided by the company.

• Paid training period with earnings guarantee during a 90-day onboarding phase.