APD Claims Adjuster – Rideshare

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver timely, polite, and top-tier customer service to policyholders and claimants.

• Respond to customer inquiries, process claims, and address customer needs.

• Collect information to initiate claims and clarify policy details, coverage, and suitable actions.

• Oversee claims inventory and set initial reserves for potential exposures.

• Organize repairs for damaged vehicles and assist with rental reimbursement.

• Identify opportunities for subrogation, salvage, total-loss, and recovery.

• Ensure adherence to state regulations, policy provisions, and standard operating procedures.

• Communicate with relevant parties and negotiate settlements with claimants, insured individuals, and attorneys within authorized payment limits.

• Contribute to the development of claims guidelines, best practices, and process enhancements.

• Supervise external investigative service providers and work in collaboration with clients, client legal counsel, and investigative services.

• Participate in educational opportunities related to claims, court rulings, guidelines, and policy modifications.

• Partner with product and engineering teams to improve claims processes and tools.

⛳️ Requirements

• Applicants must reside in an eligible U.S. state for the duration of their employment.

• Candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired.

• Bachelor's degree (not having one should not deter you from applying if you meet all other qualifications).

• A minimum of 3 years of focused experience in Ride Share APD claims adjusting is required.

• Experience in Ride Share (or TNC/Livery) is mandatory.

• Ideally, experience should encompass first-party comprehensive and collision, third-party property damage and bodily injury, total loss, and liability investigations.

• An active adjuster license is necessary: a resident-state license where applicable, or a Designated Home State (DHS) license.

• Must be willing to obtain any additional required licenses within 60 days, including state testing.

• Familiarity with state regulations, policy provisions, and standard operating procedures is essential.

• Commercial experience is preferred.

• Possess the ability to analyze and assess complex data and make informed decisions based on established guidelines, policies, and procedures.

• A curious mindset and motivation for problem-solving and questioning conventional practices are important.

• A desire to pursue learning opportunities and ongoing professional development is essential.

• Willingness to travel for client and claims-related needs.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.