APAC Salesforce, IT Operations Manager

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Serve as the APAC lead for Salesforce Sales and Service Cloud, spearheading optimization efforts that align with Neogen’s commercial strategy.

• Acquire an in-depth understanding of APAC business processes and pinpoint areas where Salesforce features can improve productivity, visibility, and customer engagement.

• Oversee intricate cross-functional Salesforce projects from initial requirements to implementation and hypercare.

• Manage the project backlog, prioritize enhancements, and coordinate sprints in accordance with APAC business objectives.

• Act as the primary escalation point for all Salesforce-related requirements in APAC.

• Lead both onshore and offshore Salesforce business analysts, administrators, and architects.

• Provide clear guidance, supervise execution quality, and foster the development of team capabilities.

• Collect and document requirements through interviews, workshops, and site visits.

• Convert business needs into functional specifications, user stories, and workflow designs.

• Collaborate with other application teams to guarantee seamless end-to-end process integration.

• Facilitate User Acceptance Testing (UAT), coordinate release assessments, and manage rollout communications.

• Create training materials and conduct training sessions for APAC teams.

• Assess emerging Salesforce technologies and recommend adoption strategies to enhance APAC commercial performance.

• Ensure all enhancements comply with corporate governance and global architectural guidelines.

• Act as the main escalation contact for IT operations in APAC, in collaboration with Corporate IT.

• Communicate regional requirements and provide updates regarding IT-related changes affecting APAC teams.

• Enforce global IT standards in APAC and ensure compliance with change management procedures.

• Monitor APAC-specific IT enhancements within the global IT portfolio.

• Manage the resolution process for regional IT operational emergencies by engaging global service owners and local partners.

• Maintain awareness of infrastructure, cybersecurity, and application concerns impacting the region.

• Engage with regional business leaders to discern IT operational needs and ensure smooth collaboration with corporate IT.

• Provide consolidated updates on IT-related activities affecting APAC.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent experience.

• Over 5 years of experience as a Salesforce Business Analyst or Product Owner within a global environment.

• At least 3 years of Salesforce configuration and implementation experience.

• Salesforce Administrator certification is highly preferred.

• Experience working collaboratively with IT infrastructure, digital, and security teams is advantageous.

• Familiarity with APAC markets (Korea, Japan, China, Thailand) is preferred.

🏝️ Benefits

• Strong technical expertise in Salesforce Sales and Service Cloud.

• Advanced capabilities in business analysis and problem-solving.

• Clear and structured communication alongside effective stakeholder management.

• Ability to lead cross-functional virtual teams.

• Strong execution discipline and project leadership skills.

• Cultural awareness and collaboration across APAC markets.

• Understanding of enterprise IT operations, standards, and governance (secondary).