Anti Piracy Engagement Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee compliance and anti-piracy cases from the initial contact to resolution.

• Interact directly with customers and collaborate with internal teams.

• Handle software licensing discussions through email, phone, and virtual meetings.

• Negotiate with business stakeholders in Brazil.

• Convert non-compliant users into licensed customers.

• Analyze investigation data and assess various scenarios.

• Create comprehensive reports.

• Accurately track lead activities in the CRM system.

• Document workflows and disseminate knowledge.

• Contribute to the enhancement of engagement strategies for the Brazilian market.

⛳️ Requirements

• Must reside in Brazil.

• At least 1 year of experience in sales, collections, business development, or customer engagement.

• Proficient in English, both written and spoken.

• Proficient in Portuguese.

• Skilled in MS Excel or Google Sheets.

• Familiar with using CRM systems to monitor KPIs.

• Resilient, persuasive, adept in negotiation, and capable of working independently.

• Submit a CV in English.

🏝️ Benefits

• Up to $400 USD monthly performance bonus based on measurable KPIs and case resolutions.

• Fully remote work opportunity.

• Mandatory 3-month probationary trial period.

• Career advancement in international business, data analytics, and strategic negotiation.

• Chance to cultivate expertise in the global compliance sector.