Annuity Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify breakdowns in processes within annuity operations and conduct root-cause analysis on variances, exceptions, and NIGO drivers.

• Propose operational corrective actions that include quantified outcomes.

• Map out comprehensive operational processes to identify and quantify bottlenecks and inefficiencies.

• Develop business cases for improvement initiatives that focus on time, cost, quality, and operational performance.

• Collaborate with operations leaders to design, pilot, and implement process changes.

• Assess the impact before and after changes and formalize updated operational procedures.

• Work alongside Data, IT, and Technology teams to enhance operational data quality and minimize manual reporting efforts.

• Convert operational strategic inquiries into structured analyses and clear recommendations.

• Assist in driver-based volume forecasting and capacity planning efforts.

• Maintain the department's operational FMEA and act upon known peak events.

• Ensure operations readiness for changes related to products, regulations, legal matters, taxes, and technology.

• Transform requirements into updated processes and procedures, collaborating with Operations Trainers on training necessities.

• Produce reports on operational performance covering SLA attainment, First Request Resolution, quality accuracy, productivity, workload multiplier, and forecast versus actual metrics.

• Act as the operations-side liaison for partners in Compliance, Legal, Tax, Treasury, Audit, and Risk.

• Provide operational context, execution evidence, and coordinated responses from the operations team.

⛳️ Requirements

• 3–5 years of experience in annuity contracts, death claims processing, and regulatory compliance is required.

• Previous experience with the claim event lifecycle, including death claim annuitization, surrenders, partial withdrawals, RMDs, and 1035 exchanges is preferred.

• Proven experience in contributing to process improvement initiatives with measurable outcomes.

• A solid track record in root-cause analysis, preferably using Lean Six Sigma principles.

• Bachelor’s Degree in Business, Finance, or Insurance is preferred, or equivalent work experience in annuity claims processing.

• Strong business acumen in a highly regulated environment.

• Ability to influence and drive change across various functional business lines.

🏝️ Benefits

• Health insurance

• Dental insurance

• Vision insurance

• Basic Life Insurance

• Supplemental Life Insurance

• Short-Term Disability

• Long-Term Disability

• Employee Assistance Program

• Wellness programs

• 401K plan with matching contributions from the Company

• Supportive work environment that values employee differences