Analyst – Project Management

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee internal and corporate project deliverables for HRCC using industry-standard project management tools.

• Manage projects from the initial consultation to full execution, ensuring effective communication of progress and status updates.

• Maintain project plans and artifacts, prepare reports, and collaborate with teams to build cases for project approvals.

• Conduct and document business plans thoroughly.

• Analyze and document standard processes while implementing changes to enhance efficiency.

• Collaborate with Process Analysts to document and enact business and process modifications.

• Facilitate project meetings and act as a representative for HRCC in various projects.

• Record business discussions, outcomes, actions, and potential risks.

• Unite teams to document tasks, assign ownership and timelines, and establish a framework for follow-up and execution.

• Communicate project status, risks, and achievements effectively.

• Manage HRCC Shared Services projects concerning contact center operations and corporate initiatives, including implementations and site launches.

⛳️ Requirements

• A minimum of two (2) years of professional experience.

• Proficient in Microsoft PowerPoint and Excel, including the maintenance of complex spreadsheets.

• Experienced with Microsoft Project or similar tools such as Asana or Trello.

• Willingness to travel less than 10% of the time.

• At least two (2) years of experience in project or program management, Shared Services, Agile methodologies, or business process improvement.

• Two (2) years of experience in a large, multi-functional contact center environment.

• Proficient with tools like Visio and Smartsheet.

• Ability to create compelling narratives using data, text, and visual elements.

• PMP or relevant project management or Agile certification is advantageous.

🏝️ Benefits

• 110 nights of discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program.

• Employee stock purchase program (ESPP) allowing Hilton shares to be purchased at a 15% discount.

• Paid parental leave for eligible Team Members, including partners and adoptive parents.

• Personalized caregiving concierge services.

• Crisis Concierge support available.

• Free counseling and support services through the Employee Assistance Program (EAP).

• Paid time off (PTO) included.

• Comprehensive health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Retirement plans available.

• Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan.