Analyst, Outreach Coordinator

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Facilitate member outreach to optimize the utilization of health plan benefits

• Guarantee that members receive essential clinical services

• Enhance health outcomes for individuals within the Medicaid or Medicare demographics

• Address member inquiries through in-person interactions, phone calls, and written communication

• Assist in Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives alongside regulatory and contractual obligations

• Perform outreach to members who are not compliant with designated outreach services

• Aid in the accurate capture of medical records for HEDIS medical record reviews and the abstraction of supplemental data

⛳️ Requirements

• A minimum of 2 years’ experience in member outreach, health care marketing, and/or health education

• At least 1 year of customer service or call center experience

• A minimum of 1 year of experience working with data

• Ability to operate independently with a keen attention to detail

• Outstanding verbal and written communication abilities

• Over 2 years of experience using personal computers, navigating multiple systems and applications, and proficiency in MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)

• High School Diploma (REQUIRED)

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources promoting physical, emotional, and financial well-being

• CVS Health bonus, commission, or short-term incentive program, in addition to the base pay range