
Analyst II, Global Operations – IT Asset Management Specialist
Posted May 30

Posted May 30
This is a fully remote position, open to applicants in Philippines.
• Assist in managing the complete lifecycle of IT hardware assets, including: request/intake, receiving, deployment, assignment, transfers/moves, returns, decommissioning, and disposal.
• Ensure precise asset records are maintained, including: owner/custodian, location, serial number, model, status, and business purpose.
• Confirm that updates throughout the asset lifecycle are accurately reflected in ITAM and CMDB platforms.
• Oversee and maintain asset records within Freshservice, Device42, or similar ITSM/ITAM and CMDB platforms.
• Enhance CMDB accuracy by validating, updating, and maintaining discovered assets and configuration items.
• Perform regular inventory audits, reconciliation checks, and investigate discrepancies.
• Collaborate with internal stakeholders to ensure critical assets are accurately tracked and documented.
• Track data quality metrics and identify gaps that affect asset visibility and the reliability of the CMDB.
• 2–5 years of experience in IT Asset Management, Service Management, IT Operations, or related IT support roles.
• Proficiency with ITSM, ITAM, or CMDB platforms such as Freshservice, Device42, ServiceNow, or comparable tools.
• Knowledge of hardware asset lifecycle processes and inventory management practices.
• Familiarity with CMDB concepts, asset relationships, and discovery/inventory methodologies.
• Exceptional organizational and data management abilities with a keen eye for accuracy and detail.
• Capability to work collaboratively across technical and non-technical teams.
• Strong written and verbal communication skills.
• Flexible work arrangements
• Professional development
• Paid time off
Remote
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