Analyst II, Global Operations – IT Asset Management Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in managing the complete lifecycle of IT hardware assets, including: request/intake, receiving, deployment, assignment, transfers/moves, returns, decommissioning, and disposal.

• Ensure precise asset records are maintained, including: owner/custodian, location, serial number, model, status, and business purpose.

• Confirm that updates throughout the asset lifecycle are accurately reflected in ITAM and CMDB platforms.

• Oversee and maintain asset records within Freshservice, Device42, or similar ITSM/ITAM and CMDB platforms.

• Enhance CMDB accuracy by validating, updating, and maintaining discovered assets and configuration items.

• Perform regular inventory audits, reconciliation checks, and investigate discrepancies.

• Collaborate with internal stakeholders to ensure critical assets are accurately tracked and documented.

• Track data quality metrics and identify gaps that affect asset visibility and the reliability of the CMDB.

⛳️ Requirements

• 2–5 years of experience in IT Asset Management, Service Management, IT Operations, or related IT support roles.

• Proficiency with ITSM, ITAM, or CMDB platforms such as Freshservice, Device42, ServiceNow, or comparable tools.

• Knowledge of hardware asset lifecycle processes and inventory management practices.

• Familiarity with CMDB concepts, asset relationships, and discovery/inventory methodologies.

• Exceptional organizational and data management abilities with a keen eye for accuracy and detail.

• Capability to work collaboratively across technical and non-technical teams.

• Strong written and verbal communication skills.

🏝️ Benefits

• Flexible work arrangements

• Professional development

• Paid time off