Analyst, Business Operations – FCO, LATAM Focus

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of onboarding processes, reduce cycle times, and create scalable, automation-ready workflows with a collaborative and AI-focused approach.

• This position emphasizes execution, process enhancement, and coordination.

• Aim for scalability by documenting, systematizing, and gradually automating workflows.

• Collaborate closely with Product and Tech teams to design workflows that can eventually be transitioned to AI tools, beginning with KYB automation.

• Serve as the main point of contact for clients during the document collection stage.

• Manage and streamline end-to-end onboarding operational workflows, identifying obstacles and implementing enhancements.

• Work together with Growth, Finance Ops, and Product teams to improve handoffs and eliminate inefficiencies in processes.

• Document and systematize all onboarding operational workflows into clear, repeatable Standard Operating Procedures (SOPs).

• Facilitate the shift from manual processes to AI-assisted workflows over time.

• Prepare and submit Partner Information Forms (PIFs) along with necessary documentation required by card schemes for partner onboarding and certification.

⛳️ Requirements

• A minimum of 3 years of experience in business operations, KYC document processing, customer onboarding, or a related operational role.

• Practical experience with structured checklists, data collection workflows, or document review processes.

• Proven experience in building with AI, whether through automation tools, agentic workflows, prompt-based solutions, or AI-assisted process design; we're seeking someone who has actively developed AI solutions, not just utilized them.

• Experience in fintech, financial services, or regulated sectors is beneficial but not mandatory.

• Exceptional attention to detail with a focus on process.

• Proficient in managing case queues, tracking document statuses, and adhering to established escalation protocols.

• Demonstrated ability to identify operational bottlenecks and implement measurable improvements in turnaround times.

• Capable of spotting gaps or inconsistencies in documentation without needing to make risk-based compliance decisions.

• Views manual processes as challenges to be addressed, not tasks to be repeated.

• Thinks in terms of workflows: recognizes inputs, outputs, decision points, and exception paths that can be converted into automated logic.

• Comfortable collaborating with Product and Tech teams to define and test automation tools.

• Actively seeks opportunities to minimize human-in-the-loop steps through tooling and process redesign.

• Strong communicator, able to draft professional Requests for Information (RFIs) and coordinate effectively with clients, internal teams, and external partners.

• Comfortable creating productive tension with adjacent teams (Compliance, Growth) to achieve better outcomes and accelerate processes.

• Based in or able to work in alignment with the Mexico time zone and public holidays.

• Willing to work during local public holidays if necessary (compensatory leave will be provided).

• Fluent in business English and Portuguese (both spoken and written).

• Proficiency in any additional language (e.g., Spanish) is a significant advantage.

🏝️ Benefits

• A vibrant, inclusive, and international work culture.

• Generous annual leave to relax and recharge, in addition to public holidays.

• Health insurance budget to ensure you are covered.

• Be part of a rapidly growing global team.

• Flexible remote work options, along with the opportunity to work in-person at a prime office location overlooking the Castillo de Chapultepec.

• Budget for home office equipment.

• Your own Corporate Reap Card — no more out-of-pocket expenses.

• Additional benefits that continue to expand over time.