Analista de Sucesso do Cliente Pleno – Engajamento Comercial/Varejo

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of retail clients by understanding their objectives, challenges, and needs to turn the usage of the Omie Ecosystem into practical results.

• Act consultatively during the client's initial journey.

• Ensure a structured implementation, engagement, and adoption of the solutions.

• Monitor the evolution of the portfolio, identify risks and opportunities, and develop action plans for satisfaction, retention, and value perception.

• Understand the dynamics of retail and processes related to sales, inventory, purchasing, finance, and cash flow.

• Connect client needs to the solutions offered by the Omie Ecosystem.

• Balance close relationships and scalable actions through meetings, phone contacts, email, and WhatsApp.

• Prioritize clients based on their stage, potential, engagement, and risk level.

⛳️ Requirements

• Experience managing client portfolios of medium to high volume with the ability to prioritize effectively.

• Background in Customer Success, consultative service, relationship management, or account management.

• Experience or knowledge of the retail sector and its operational dynamics.

• Ability to manage multiple demands simultaneously while maintaining quality and organization.

• Strong communication skills to interact with various profiles, demonstrating clarity, empathy, and negotiation skills.

• Consultative, proactive profile focused on problem-solving.

• Proficient in analyzing indicators, identifying risks and opportunities, and transforming data into action plans.

• Business acumen to connect client needs with the solutions of the Omie Ecosystem.

• Ability to operate in dynamic environments with autonomy and a sense of urgency.

• Focused on adoption, satisfaction, retention, and generating value for the client.

• Passionate about helping people and building trustworthy relationships.

• Experience managing a SaaS portfolio.

• Background in B2B Customer Success.

• Familiarity with ERP systems, management systems, or retail solutions.

• Knowledge of processes related to sales, inventory, purchasing, POS, and finance.

• Experience with indicators like Health Score, NPS, churn, adoption, and engagement.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Plan | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Gym Assistance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Assistance

• Childcare Assistance

• Transportation and Shuttle

• Discount Platforms (Allya, SwileShop, and Dell)

• Educational Benefits

• Travel Benefits

• Pet Health Plan

• SESC

• PPRL