Analista de Operações

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Take ownership of the operational layer on a daily basis across all active fronts — ensuring that nothing is left behind.

• Maintain and update Jira boards, trackers, and management spreadsheets based on meetings, communications from the PM, and direct interactions with stakeholders.

• Create and assign tickets in Jira for new operational items, monitor closure against deadlines, and proactively highlight overdue items.

• Prepare monthly snapshots and completion reports for the OKR Brilliant & Basics for all teams.

• Build working relationships with Engineering Managers from the AI, Assessments, Data, Franchising, Institutional, and Mondly teams.

• Follow up with EMs and leads to ensure that deliverables are completed, documented, and reflected in the correct tools.

• Escalate blockages and unresolved items to the Program Manager or Lead Specialist as necessary — providing context and a recommended next action.

• Participate in operational meetings, accurately recording actions, responsible parties, and deadlines.

• Document recurring workflows, data flows, and manual processes to support future automation by the team’s Developer.

• Gradually transition from manual execution to validation and supervision as automation is introduced.

⛳️ Requirements

• Fluent in English — both written and verbal (the team's working language).

• Proactive and autonomous — you act without needing to be prompted.

• Strong organizational skills — able to manage multiple fronts without losing track of any open items.

• Comfortable working with Engineering Managers and technical stakeholders — you don’t need to be technical, but you should understand their language.

• Experience with Jira or similar project/issue management tools.

• Clear and direct communication — both written and verbal.

• Ownership mindset — you treat open items as your responsibility until they are resolved.

• Availability for at least 4–6 hours of daily overlap with the European time zone (CET/GMT).

🏝️ Benefits

• Meal Voucher/Food Allowance

• Medical Assistance

• Dental Assistance

• Day Off

• Gympass/Totalpass

• Childcare Assistance

• Pet Assistance

• Fuel Assistance

• Home Office Support

• Educational Reimbursement

• Free online health platform

• E-learning - Stefanini Academy with various courses

• Mentoring - Mentorship Platform (This is an opportunity to meet people, develop skills, and share experiences.)

• Discounts at institutions for Undergraduate, Postgraduate, Language, and Courses

• Benefits and discounts at top establishments