Analista de NOC 1

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Open and monitor support tickets;

• Track incidents, notify partners, and monitor environments;

• Execute daily task checklists according to the shift;

• Provide first-level support via email and phone;

• Coordinate with on-call staff regarding incidents that occurred during the previous shift upon its closure;

• Ensure compliance with SLAs for tickets opened by partners;

• Log incidents and communicate status updates through pre-existing communication plans in the incident management tool;

• Collaborate with those responsible for incidents in production at partner companies to track these incidents;

• Conduct functional tests of products using POS or smartphones to ensure availability.

⛳️ Requirements

• Minimum of 1 year of proven experience with AWS, Linux and Windows operating systems in a similar role;

• Availability for 12x36 shift work, with schedule rotation every six months. Must demonstrate proactivity and interest;

• **DIFFERENTIAL**

• Degree in related fields;

• Basic knowledge of application server environments (Apache/Tomcat), programming, and basic SQL;

• Basic knowledge of AWS environments;

• Familiarity with monitoring tools;

• Basic proficiency in English and Spanish.

🏝️ Benefits

• Bradesco National Health Plan - extended to dependents at no cost per beneficiary;

• Optional Bradesco dental plan;

• Flexible VR/VA maintained during vacations;

• PLR - profit-sharing;

• Wellhub and/or Totalpass;

• Birthday day off;

• Home Office allowance;

• Transportation allowance according to need - legally permitted deductions;

• Zurich Life Insurance;

• Free access to all our products - AppsClub, Discount Club, TrueCaller, BTFit, and Busuu;

• Access to internal training through digital platforms;

• Internal recognition program among employees - Bemobucks.