Analista de Customer Success Operations, Júnior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Structure, review, and optimize processes within the Customer Success team;

• Automate tasks, alerts, and updates across CRM, customer service, finance, and product platforms;

• Ensure the quality, organization, and standardization of data utilized by the team;

• Identify bottlenecks in the customer journey and within the team's internal processes;

• Create and maintain documentation for processes, workflows, and tools;

• Train and support the team in the use of tools and the adoption of new processes;

• Develop and enhance internal materials and support content for clients;

• Utilize artificial intelligence tools such as Claude, Gemini, and GPT to increase efficiency and improve departmental processes;

• Monitor metrics and propose improvements based on data.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Strategic, organized, and proactive profile.

• Analytical abilities and a knack for problem-solving.

• Strong interpersonal relationships and the capability to collaborate across various departments.

• Ability to manage multiple tasks and priorities effectively.

• Proficiency in Excel or Google Sheets for organizing, analyzing, and tracking data.

• Familiarity with artificial intelligence tools like GPT, Claude, and Gemini, applied to productivity and process optimization.

• A keen interest in technology, automation, data, and continuous improvement.

• Quick learning ability and adeptness at using new tools.

🏝️ Benefits

• Salary advance

• Medical assistance

• Dental assistance

• Childcare assistance

• Profit-sharing

• Food allowance

• Short Day

• Total Pass

• Discount club

• Day Off in the month of your birthday

• Therapy

• Partnership with language schools