Analista de Comunidade Jr

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Identify, invite, and activate qualified clients within the community for strategic actions and discovery, analysis, and testing events.

• Conduct experiments and hypothesis testing, utilizing data to validate initiatives and inform decision-making.

• Plan and evolve the community strategy by setting objectives, timelines, experiments, and action plans.

• Design and execute growth strategies, specifying target audiences, channels, campaigns, and journeys.

• Manage the onboarding process for new members.

• Develop and refine the community's editorial strategy.

• Create engagement, networking, retention, education, and connection activities among members.

• Propose pre-launches, pilots, and activations to generate early adopters and collect feedback.

• Act as a liaison between Product and clients in validation programs, pilots, research, and activations.

• Monitor growth, engagement, product usage, and strategic impact.

• Consolidate feedback, identify patterns, and share insights with Product, Marketing, Customer Success, and other departments.

• Strengthen relationships with influential members and cultivate brand ambassadors.

• Stay updated on B2B digital community trends and suggest best practices.

• Understand clients, personas, pain points, journeys, and the context of advocacy to guide decisions.

• Familiarize with Astrea, keeping track of features and translating functionalities into value for clients.

⛳️ Requirements

• Minimum of 1 to 2 years of experience in CS marketing, community analyst, or in managing customer bases at scale.

• Experience in designing communication cadences and conducting A/B testing.

• Proven ability to create editorial calendars and organize 1-to-many events.

• Practical knowledge of CX metrics, including NPS, CSAT, Churn, LTV, Open Rate, and CTR.

• Proficient in G-Suite tools.

• Advantage: experience in monthly performance reporting of journeys/flows.

• Advantage: expertise in Community-Led Growth (CLG) and Product-Led Growth (PLG).

• Advantage: experience in SaaS companies.

🏝️ Benefits

• Food Allowance: R$ 1,300 monthly on a flexible card, with no payroll deductions.

• Home Office Assistance: R$ 135.00 monthly, with no payroll deductions.

• Health Plan: National coverage with Bradesco.

• Dental Plan: Provided by SulAmérica.

• Life Insurance.

• Extended parental leave.

• Childcare assistance for children up to 5 years old.

• Gympass/Wellhub access.

• Conexa Saúde, offering 2 free psychological consultations and 2 nutritional consultations each month.

• Guapeco: nationwide pet health insurance with reimbursements of up to 100%.

• Language school partnership with discounts for English and Spanish courses.

• Profit and Results Sharing (PLR).

• Relaxation Week between Christmas and New Year's.

• Loaned laptop.

• Workplace Assistance of R$ 2,400.00.

• Birthday leave.

• Feedback culture.

• Development guilds.

• Personal Development Plan during onboarding.

• Aurum Talks.

• Regular meetings with the entire Aurum team.

• Transparency in OKRs.

• Commemorative actions.

• Performance evaluation.

• Development programs.

• Environment recognized by Great Place to Work™.