Analista Comercial – Agente de IA

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop, configure, test, and enhance AI agents for the commercial channel.

• Transform strategies, scripts, arguments, and sales techniques into AI-driven flows and conversations.

• Create and optimize prompts, instructions, and conversational journeys.

• Analyze conversations and metrics to pinpoint failures, opportunities, and friction points in the sales journey.

• Monitor KPIs such as conversion, revenue, productivity, retention rate, and other channel indicators.

• Test various approaches, offers, and strategies, evaluating outcomes and applying learnings.

• Adapt agents according to different moments and needs of the commercial operation.

• Collaborate with teams in Commercial, Technology, Data, and CRM.

• Oversee integrations and automations related to the operation.

• Document flows, lessons learned, and improvements.

• Research new tools and potential applications of AI to enhance commercial outcomes.

⛳️ Requirements

• Professional experience in the Commercial area, particularly in sales, pre-sales, Sales Ops, or related fields.

• Knowledge of the commercial process and experience with scripts, arguments, objections, and conversion strategies.

• Experience with sales goals and metrics.

• Practical experience or projects involving Artificial Intelligence, agents, chatbots, or conversational assistants.

• Analytical, curious, and results-oriented profile.

• Ability to test hypotheses, interpret results, and propose improvements.

• Strong communication skills and the ability to translate commercial knowledge into clear strategies.

• Genuine interest in technology and a willingness to continually learn.

• Experience with data analysis and performance indicator construction.

• Experience in leading prompts and conversational strategy focused on business outcomes.

• Experience with agent/bot platforms such as Botmaker, ManyChat, Typebot, Voiceflow, or similar.

• Familiarity with CRM and B2B and/or B2C commercial processes.

• Experience with HubSpot and automations (Make, Zapier, N8N).

• Knowledge of LLMs (OpenAI, Anthropic, Gemini) and concepts of RAG, function calling, and evaluations.

• Basic knowledge of SQL and BI tools (Power BI, Looker Studio).

• Bachelor's degree in Administration, Marketing, Technology, Information Systems, Advertising, Linguistics, or related fields.

• Experience with A/B testing and sales funnel optimization.

• Experience in EdTech, Info products, SaaS, or digital startups.

🏝️ Benefits

• Dental assistance.

• Educational assistance.

• Flexible working hours.

• Career development plan.

• Medical assistance.

• Life insurance.

• Home-office assistance.

• Bonus programs.

• Educational partnerships - FIAP and USP.

• Paid leave.

• Totalpass.

• Medication assistance.

• Digital hospital.