AMS Consultant

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage incidents, service requests, and change requests independently within the SAP SuccessFactors Application Management Service (2nd/3rd-level support).

• Evaluate, prioritize, and deliver enduring solutions for intricate functional and technical challenges within established SLAs.

• Offer specialized customer guidance on configurations, process modifications, and further enhancements within the relevant SuccessFactors module.

• Perform root-cause analysis and develop preventive strategies to ensure quality assurance.

• Collaborate with SAP, internal delivery teams, and other stakeholders on topics that span multiple modules.

• Assist with release and patch management, along with routine system updates.

• Develop and sustain documentation, knowledge base articles, and operational manuals.

⛳️ Requirements

• A minimum of several years of professional experience (typically 5+ years) in SAP SuccessFactors support or implementation, preferably with substantial experience in an AMS environment.

• Comprehensive knowledge in at least one SuccessFactors module, such as Employee Central, ECP, Time Tracking, Recruiting, Onboarding, Performance & Goals, Compensation, or Learning.

• Familiarity with ticketing systems and organized AMS processes; ITIL knowledge is beneficial.

• Strong analytical mindset and solution-oriented approach, especially when addressing complex cross-module challenges.

• Customer-focused and service-oriented demeanor, paired with a structured and self-motivated working style.

• Excellent written and spoken proficiency in both German and English.

• SAP SuccessFactors certification(s) in the relevant module are advantageous.

• Willingness to travel occasionally for customer or team meetings.

🏝️ Benefits

• Flexible working hours along with options for mobile/remote work.

• Personalized training and certification opportunities.

• Adaptable working models.

• Corporate benefits program offering exclusive discounts.

• Edenred City Card supported by employer contributions.

• Company pension plan and capital-forming benefits.

• Childcare subsidies.

• JobRad bicycle benefit.

• Health and wellness initiatives.

• Special leave for significant life events.

• Extensive opportunities for professional development.

• Employee referral program.

• Regular company events.

• Gifts and vouchers for special occasions.