AMR Technical Support Engineer – Polish, Mandarin Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Offer technical assistance for AMR/AGV and warehouse automation systems, encompassing installation, configuration, commissioning, and troubleshooting.

• Provide both onsite and remote technical support to clients, identifying and resolving hardware, software, and system-related challenges.

• Assist in system testing, performance validation, and customer acceptance procedures.

• Collaborate closely with clients and internal teams to comprehend technical issues, pinpoint root causes, and deliver effective solutions.

• Work in partnership with R&D, Sales, and Project Delivery teams to tackle intricate technical challenges and enhance system reliability.

• Offer technical guidance and training to clients on system operation, maintenance, and fundamental troubleshooting.

• Prepare and maintain technical documentation, service reports, troubleshooting logs, and customer feedback.

• Liaise with local and China-based technical teams to facilitate efficient communication and prompt issue resolution.

⛳️ Requirements

• A Bachelor's degree or higher in Automation, Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Computer Science, or a related technical field.

• 1–3 years of pertinent experience in technical support, field service, industrial automation, robotics, or a similar technical area.

• Solid understanding of AMR/AGV systems, warehouse automation, and basic electrical, mechanical, and software troubleshooting.

• Practical experience in equipment installation, commissioning, maintenance, or technical problem resolution.

• Familiarity with industrial communication networks, PLC systems, Linux, or Python is an advantage.

• Excellent analytical and problem-solving skills, with a customer-focused approach and strong communication capabilities.

• Ability to work effectively with customers and cross-functional teams in a global environment.

• Willingness to travel to customer locations as required.

• Proficiency in Polish and Mandarin, with good working knowledge of English.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and development.

• Comprehensive health and wellness benefits.

• Supportive and collaborative work environment.