Ambulatory Nurse, RN

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate patient care by managing clinical documentation, laboratory results, medication refill requests, patient communications, prior authorization coordination, and document management.

• Act as a bridge between patients, healthcare providers, pharmacies, insurance companies, and other members of the healthcare team.

• Alleviate provider inbox workload by autonomously managing clinical workflows and coordinating patient care.

• Address patient phone calls, portal messages, and clinical inquiries promptly.

• Evaluate patient concerns and direct urgent matters to the appropriate healthcare provider.

• Educate patients on medications, treatment plans, and necessary follow-up care.

• Accurately document patient interactions in the Electronic Health Record (EHR).

• Handle prescription refill requests and coordinate with pharmacies.

• Investigate and resolve issues related to medication access, prior authorization challenges, insurance denials, formulary restrictions, and unavailable medications.

• Review laboratory and diagnostic reports and communicate results to patients.

• Organize follow-up testing and appointments as needed.

• Monitor outstanding results to ensure timely provider review.

• Maintain oversight for high-risk and abnormal test results, including escalation, patient communication, and documentation of outcomes.

• Manage patient records and complete required clinical forms and medical documentation.

• Assist providers in patient care coordination and workflow management.

• Monitor patient follow-up requirements and identify gaps in care.

⛳️ Requirements

• Valid NC Registered Nurse (RN) licensure in good standing is mandatory.

• A minimum of two (2) years of nursing experience in outpatient, community/health, critical care, or emergency care settings.

• Proficient in using electronic health records (EHR).

• Ability to swiftly learn the eClinicalWorks electronic health record system.

• Experience in care coordination for uninsured or underserved populations and patients with substance use disorders is preferred.

• Prior experience in primary care, family practice, occupational health, or ambulatory care is preferred.

• Strong communication, organizational, and problem-solving abilities are essential.

• Capability to manage multiple priorities in a fast-paced environment is required.

• Proven ability to work independently with minimal supervision while exercising sound clinical judgment and adhering to established protocols, policies, and regulatory requirements is required.

• Completion of Federal and State Criminal Background Checks and Drug Screen is required.

• Influenza vaccination is a requirement for employment.

• Must complete an I-9 form and provide documentation of identity and eligibility to work in the United States upon accepting employment.

• Bilingual proficiency (English/Spanish) is advantageous, but not required; applicants who may perform translation duties will need to undergo a language assessment.

🏝️ Benefits

• Options for full-time or part-time employment.

• Remote work opportunities available following training and satisfactory performance.