Ambulatory Nurse, RN

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Facilitate patient care by effectively managing clinical documentation, laboratory results, medication refill requests, patient communications, prior authorization coordination, and document management.

• Act as a bridge between patients, providers, pharmacies, insurance companies, and members of the healthcare team.

• Assist in coordinating care for multiple providers within the practice.

• Independently handle relevant clinical workflows and resolve intricate clinical and administrative issues within established protocols.

• Address incoming patient phone calls, portal messages, and clinical inquiries.

• Evaluate patient concerns and direct urgent issues to the appropriate provider.

• Educate patients on medications, treatment plans, and follow-up care.

• Accurately document patient interactions in the electronic health record.

• Manage prescription refill requests in accordance with established protocols.

• Review eligibility for refills, medication history, and provider instructions.

• Collaborate with pharmacies on prescription clarifications.

• Investigate and resolve medication access challenges, such as prior authorization obstacles, insurance denials, formulary restrictions, and unavailable medications.

• Review incoming laboratory and diagnostic reports.

• Communicate normal and provider-reviewed results to patients.

• Coordinate follow-up testing and appointments when necessary.

• Track outstanding results and guarantee provider review.

• Maintain tracking for high-risk and abnormal test results, including follow-up, escalation, patient communication, and documentation of outcomes.

• Manage and uphold patient records within the EHR system.

• Complete clinical forms and medical documentation.

• Assist providers with patient care coordination and workflow management.

• Monitor patient follow-up needs and recognize care gaps.

⛳️ Requirements

• Active NC Registered Nurse (RN) licensure in good standing is mandatory.

• A minimum of two (2) years of nursing experience in outpatient, community/health, critical care, or emergency care settings.

• Proficiency in using electronic health records (EHR) is essential.

• Must be able to swiftly learn the eClinicalWorks electronic health record system.

• Experience with care coordination for uninsured or underserved patients and those with substance abuse disorders is preferred.

• Background in primary care, family practice, occupational health, or ambulatory care is preferred.

• Strong communication, organizational, and problem-solving skills are essential.

• Capability to manage multiple priorities in a fast-paced environment is required.

• Proven ability to work independently with minimal supervision while exercising sound clinical judgment and adhering to established protocols, policies, and regulatory requirements is necessary.

• Bilingual (English/Spanish) is a plus but not mandatory.

• Applicants who may serve in a translating capacity will need to take a language assessment.

• Federal and State Criminal Background Checks and Drug Screen are required for all positions.

• Influenza vaccine is a condition of employment.

• New hires must complete an I-9 form and present documentation of identity and eligibility to work in the United States.

🏝️ Benefits

• Options for full-time or part-time employment are available.

• Remote work options are available post-training and satisfactory performance.

• Bilingual English/Spanish ability is a plus but not required.

• Equal employment opportunity is promoted.

• Federal and State Criminal Background Checks and Drug Screen are required for all positions.

• Influenza vaccine is a condition of employment.

• E-Verify employment eligibility process is conducted.