Amazon Connect Integration Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and maintain RESTful APIs to facilitate integrations between frontend and backend systems.

• Create and oversee Python-based AWS Lambda functions for implementing serverless workflows.

• Configure and manage Amazon Connect contact flows, routing logic, and queue behavior.

• Design and enhance DynamoDB schemas, indexes, and scalable data models.

• Engage with AWS services including Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch.

• Collaborate with UI teams to ensure smooth integration between frontend applications and backend systems.

• Manage infrastructure utilizing Terraform and Infrastructure-as-Code methodologies.

• Support scalable cloud-native architectures and event-driven systems.

• Partner with Amazon Professional Services and internal engineering teams on significant projects.

• Address production issues and assist with deployments as necessary.

⛳️ Requirements

• A minimum of 3 years’ experience with Amazon Connect and contact flow configuration.

• Practical knowledge of Python, particularly in AWS Lambda development.

• Strong understanding of DynamoDB, including schema design, indexing, and scaling strategies.

• Experience in building and utilizing RESTful APIs.

• Familiarity with AWS services such as API Gateway, S3, IAM, and CloudWatch.

• Proficient in using Terraform for managing infrastructure.

• Knowledge of event-driven and microservices-based architectures.

• Excellent communication and collaboration skills across various functions.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility and internship opportunities