Amazon Connect Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and maintain contact flows, IVR solutions, and call routing strategies for Amazon Connect.

• Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.

• Create AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.

• Develop and support integrations with CRM platforms, third-party applications, APIs, and backend systems.

• Implement conversational AI and chatbot solutions utilizing Google Dialogflow CX or similar platforms.

• Diagnose and resolve issues related to Amazon Connect, AWS services, and contact center operations.

• Assist in CI/CD processes and infrastructure automation using Terraform, CloudFormation, or comparable tools.

• Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

⛳️ Requirements

• Over 4 years of hands-on experience in designing and building Amazon Connect contact flows with DynamoDB and Lambda.

• Strong expertise in call routing design, which includes routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing.

• Proficient in creating AWS Lambda-based custom logic to enhance contact center operations.

• Competence in Python, Node.js, or Java with AWS Lambda API integration.

• Familiarity with version control tools such as GIT, GitHub, and TFS.

• Experience with CI/CD tools like Terraform, CloudFormation, or GoCD.

• Proven expertise in Amazon Connect, encompassing portal widget integration, CRM integration, chatbot development, and email/SMS solutions.

• Strong problem-solving, debugging, and troubleshooting skills.

• Excellent communication and collaboration abilities with cross-functional teams and stakeholders.

• Experience in contact center environments such as Genesys, Avaya, or Cisco is a plus.

• Capability to design call flows and integrate backend systems using APIs.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Remote work flexibility / Work From Anywhere Culture.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Engaging projects for top global clients.

• Inclusive and supportive work environment.

• Open communication.

• Regular team-building company social events.