Amazon Connect Architect – Advanced English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Spearhead the design and specification of Contact Center as a Service (CCaaS) architectures utilizing Amazon Connect and AWS offerings.

• Create and implement scalable, secure, and resilient omnichannel contact solutions.

• Develop and integrate automation solutions, intelligent IVRs, chatbots, and voicebots leveraging Amazon Lex and generative AI technologies.

• Connect Amazon Connect with Salesforce, ServiceNow, Zendesk, ERPs, and legacy telephony systems.

• Establish monitoring, data analytics, transcription, and sentiment analysis strategies using Amazon Connect Contact Lens.

• Offer technical leadership to multidisciplinary teams, advocating for architecture, security, governance, and cost-optimization best practices on AWS.

• Assist stakeholders and clients in enhancing the customer experience by leading comprehensive digital transformation initiatives.

⛳️ Requirements

• Exceptional technical leadership abilities with a strong capacity for making architectural decisions.

• Outstanding communication skills for engaging with global clients and multidisciplinary teams.

• Consultative approach focused on resolving complex challenges.

• Strategic perspective and the capability to guide digital transformation initiatives.

• Creative, collaborative, and results-driven mindset.

• At least 4–5 years of practical experience in architecting and implementing solutions using Amazon Connect.

• Comprehensive experience with AWS Lambda, S3, DynamoDB, IAM, and CloudFormation.

• Familiarity with contact center infrastructure, VoIP, SIP, call routing, and WebRTC.

• Experience in integrating contact platforms with corporate systems.

• Proficiency in at least one programming language, such as Python, JavaScript, or Node.js.

• Advanced English proficiency is required.

• Preferred: AWS Certified Solutions Architect (Associate or Professional).

• Preferred: AWS Certified SysOps Administrator.

• Preferred: experience with GenAI applied to customer experience and contact automation.

• Preferred: background in global corporate environments and large-scale contact center transformation projects.

• Preferred: understanding of enterprise architecture frameworks and DevOps practices.

🏝️ Benefits

• Medical insurance – 100% company-funded (employee and dependents).

• Dental insurance.

• Meal or food allowance with no payroll deduction.

• Life insurance.

• Private pension plan.

• Welhub.

• Employee stock purchase plan at a discount.

• Pharmacy discount.

• Childcare assistance.

• Partnership with a language school.

• Extended maternity and paternity leave.

• Performance bonus (PPR) according to current policy.