Alumni Services Advisor I

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee alumni services that are directed towards graduates.

• Assist alumni in achieving their career goals by offering professional development resources, interview coaching, and working alongside business development teams to uncover job opportunities.

• Inspire, empower, and mentor graduates as they embark on successful careers in healthcare via phone, video calls, and email communications.

• Deliver career coaching and ongoing support post-placement regarding interview strategies, workplace norms, resume writing best practices, and other related needs.

• Ensure precise documentation, meet departmental metrics, and provide elevated support for alumni.

• Complete and maintain necessary paperwork and data entry associated with assigned responsibilities and graduate inquiries.

• Effectively communicate compliance requirements to staff as necessary and escalate any compliance issues to the Compliance department.

• Undertake additional duties as required.

⛳️ Requirements

• An Associate degree or an equivalent combination of education and experience.

• Previous experience in customer service.

• Results-oriented with strong communication/interpersonal abilities, relationship building skills, and effective time management.

• Proficiency in professional verbal and written communication in English.

• Supportive of a diverse and inclusive workplace.

• Basic computer skills to effectively operate the necessary technology for the role.

• Flexibility to work evenings and weekends as required.

• A home office setup with a quiet workspace and the capability to connect to high-speed internet via a hard wire.

• Preferred: Bachelor’s degree or equivalent experience and/or a strong to advanced proficiency in the necessary skills/experience.

• Preferred: 1+ years of experience in sales, inbound customer service, career coaching, staffing, or long-line sales.

• Preferred: Experience in employment staffing, career services, out-placement services, corporate-sector sales, and/or business development.

• Preferred: Background in cold calling within a production-focused environment.

• Preferred: Proficiency in MS Office (Word, Excel, PowerPoint), Microsoft Teams, and various business tools.

• Familiarity with and adherence to applicable federal and state regulations, including those set by the U.S. Department of Education, accrediting bodies, state regulations, and internal policies.

🏝️ Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)

• FSA/HSA (Depending on Medical Plan chosen)

• Basic Life Insurance (UMA paid)

• Additional Voluntary Life Insurance (Team Member paid)

• Employee Assistance Program – EAP (UMA paid)

• Long Term Disability (UMA paid)

• Short Term Disability (Team Member paid)

• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)

• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off

• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)

• Pet Insurance

• Identity Theft Protection

• Continuous learning, professional development, and career growth opportunities

• Full-time remote work