All Lines Claims Adjuster – Quality Assurance Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate the performance of internal, client, or vendor case files or records regularly for accuracy, consistency, and adherence to service level expectations and agreements.

• Recognize trends and areas for improvement to enhance service efficiency, education, and quality.

• Collaborate with stakeholders to ensure that necessary and relevant data elements are captured accurately and consistently in the client relationship management system.

• Compile audit findings and present them to the manager for evaluation.

• Provide audit results for quarterly stewardship reports.

• Track ongoing action item logs and project plans with the appropriate stakeholders.

• Update vendor resources in the mapping program.

• Perform additional duties as assigned.

• Support the organization’s quality initiatives.

⛳️ Requirements

• A bachelor's degree from an accredited college or university is preferred.

• A full adjusting license in one or more provinces is required.

• A minimum of four (4) years of investigative experience or an equivalent mix of education and experience is necessary.

• At least five (5) years of claims adjusting experience is mandatory.

• Proven experience managing both personal and commercial lines claims.

• Strong expertise in adjusting auto and property claims from initial intake to resolution.

• Excellent oral and written communication skills.

• Proficient in PC use, including Microsoft Office, Excel, and PowerPoint products.

• Strong analytical and interpretive abilities.

• Excellent organizational skills.

• Capability to work independently or collaboratively in a team setting.

• Ability to meet or exceed performance competencies.

🏝️ Benefits

• Work-life balance.

• Caring culture.

• Opportunities for career advancement.

• Inclusive and barrier-free recruitment and selection processes.

• Accommodations available during recruitment if necessary.