Air Freight Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee daily operations related to air freight imports.

• Manage shipments from the pre-alert stage through customs clearance and final delivery.

• Receive and review pre-alerts for shipments, ensuring all necessary documentation is complete.

• Follow up with overseas agents and suppliers for any missing or incomplete documentation.

• Coordinate customs clearance, airline collections, haulage, and arrangements for final delivery.

• Communicate with customers via phone and email about shipment status, delivery arrangements, and inquiries.

• Collaborate with airlines, overseas agents, customs brokers, hauliers, and other suppliers.

• Prepare and verify shipping and customs documentation.

• Provide quotations to customers and partner agents.

• Monitor shipments and offer regular updates to customers throughout the shipment lifecycle.

• Address service issues, exceptions, and delays whenever possible.

• Maintain precise shipment and customer records within the transport management system.

• Foster working relationships with customers, suppliers, and international partners.

• Deliver exceptional customer service and represent the company in a professional manner.

⛳️ Requirements

• A minimum of 4 years of experience in air freight forwarding operations.

• Proven experience in a freight forwarding company.

• Extensive experience in air freight imports and overseeing shipments from initiation to completion.

• Comprehensive understanding of air freight operations, including airline routings, shipping documentation, customs processes, and delivery coordination.

• Excellent proficiency in written and spoken English.

• Confidence in direct communication with customers and suppliers via phone and email.

• Strong skills in customer service, communication, organization, and problem-solving.

• Capability to work independently, take ownership, and make informed operational decisions.

• Ability to manage exceptions, delays, and competing priorities in a fast-paced setting.

• Strong computer skills and the ability to quickly adapt to new systems.

• Capability to perform under pressure and meet tight deadlines.

• Experience with CargoWise is highly preferred and will be a significant advantage.

• Preferably experienced in supporting UK freight forwarding operations or UK clients.

• Highly preferred experience in managing the complete freight forwarding process.

🏝️ Benefits

• Flexible work-from-home arrangement.

• Standard Monday to Friday work schedule.

• Observance of UK public holidays.