AI Workflow Engineer

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee multiple customer implementation projects simultaneously from the point of contract handoff through to go-live and stabilization.

• Coordinate with both internal and external stakeholders throughout the entire project lifecycle.

• Provide regular project updates and maintain clear communication with teams inside and outside the organization.

• Manage project timelines against established phase gates and ensure requirements are satisfied before moving forward.

• Offer insights to the program and project management office to enhance best practices and standardization.

• Conduct on-site walkthroughs of current-state processes with staff members.

• Create workflow maps utilizing swimlane diagrams and validate these with end users.

• Analyze process failures through data assessment and root-cause analysis.

• Convert workflow insights into configurations for AI agents, routing rules, extraction fields, and escalation procedures.

• Manage defect triage during testing phases and make decisions on what will be included in the release, what will be postponed, or what is out of scope.

• Facilitate kickoff, discovery, user acceptance testing (UAT), and training sessions for front-desk personnel and physician owners.

• Set realistic expectations for customers regarding product capabilities.

• Conduct post-go-live reviews supported by performance metrics.

⛳️ Requirements

• A minimum of 5 years of experience in program management, implementation, process improvement, business analysis, or a similar delivery role.

• Bachelor's degree in business administration, engineering, or a related discipline, or equivalent practical experience.

• Proven history of managing multiple projects with strict deadlines and various stakeholders.

• Demonstrated ability in structured problem solving and conducting root-cause analysis.

• Direct experience in customer-facing roles addressing the needs of customers and patients.

• Comfortable navigating ambiguity and developing processes in the absence of existing guidelines.

• Willingness and capability to travel; frequent travel is required.

• Lean/Six Sigma certification (Green Belt or Black Belt) is preferred.

• Experience in health technology, digital health, or practice management software is preferred.

• Familiarity with EMR platforms like NextGen, ModMed, AthenaOne, Veradigm, eClinicalWorks, or similar is preferred.

• Note that this position does not involve software engineering tasks or the need to write production code.

🏝️ Benefits

• High level of ownership and trusted autonomy in your role.

• Opportunity to make a significant impact in the healthcare sector.

• Ability to influence early product decisions, user interface details, code, and overall user experience.

• Engaging work that is purpose-driven and addresses real challenges in healthcare.

• Join an early-stage, fast-paced team environment.