AI Systems Configurator

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify high-impact AI opportunities across delivery, operations, and growth.

• Align business strategy with practical AI systems and workflows.

• Map and redesign workflows in delivery, operations, marketing, and account management around integrated systems and agents.

• Construct and maintain Tallwave’s company database.

• Develop and sustain agentic workflows across platforms such as Asana, HubSpot, Claude, Granola, Google Workspace, Slack, Vercel, and Collective 54 Co-founder using MCP connections, APIs, and automation tools.

• Automate processes for status reporting, hours tracking against estimation sheets, meeting capture, intake, and leadership rollups.

• Highlight client expansion signals, initial indications of client friction, and client successes.

• Take ownership of and continuously enhance AI tools, including prompts, skills, context, and accuracy.

• Collaborate with project management, operations, and program owners; conduct tests on live client projects.

• Present developments and opportunities during quarterly AI reviews with leadership and program owners.

• Facilitate team adoption of AI-native work practices through practical training.

• Assess impact through metrics such as hours returned, cost per program, adoption rates, and tool utilization.

• Maintain AI guardrails, human review requirements, and adhere to client data retention and contract regulations.

⛳️ Requirements

• Experience in operations, solutions engineering, RevOps or GTM engineering, technical program management, or a similar role that translates business needs into reliable systems and solutions.

• Over 5 years of relevant experience.

• Practical experience in building AI or automation workflows utilized in production environments.

• Proven ability to transform ambiguous challenges or opportunities into practical solutions that are adopted and retained by teams.

• Strong strategic thinking skills coupled with business acumen.

• Genuine interest in AI, with experience experimenting with emerging tools and a capacity for quick learning.

• Proficient in using Claude or similar LLMs, Claude Code, MCP, APIs, and automation platforms such as Zapier, Make, n8n, or Asana AI Studio.

• History of achieving team adoption without formal authority.

• Effective written communication and systems documentation skills.

• Capability to collaborate with non-technical teams.

• Experience in professional services or agency settings is advantageous.

• Must be legally authorized to work in the United States.

• Residing in the 48 contiguous U.S. states, Alaska, or Hawai'i.

• Must not require visa sponsorship.

🏝️ Benefits

• Comprehensive Medical, Dental, Vision, Life, and 401(k) plans.

• Employer-covered short-term and long-term disability plans.

• Employer-sponsored life insurance.

• Flexibility for remote work and office hours as needed.

• Generous paid time off (PTO) policy.

• Opportunities for career growth and leadership development.

• Recognition and celebration of individual and team contributions.

• Initiatives focused on diversity, equity, and inclusion.

• Some travel may be necessary.