AI Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assist our clients in achieving tangible business results through the implementation of AI solutions.

• Act as the primary lead for new customer deployments, providing hands-on guidance for the setup of SSO and connectors.

• Manage the entire delivery process from kickoff to go-live and renewal, ensuring clear expectations for all stakeholders regarding timeline and services budget.

• Develop and implement joint success plans that promote further adoption, enhance engagement, and yield measurable business value, encompassing overall program management.

• Create, communicate, and execute customized project plans; facilitate collaboration across delivery, operations, and technical teams.

• Offer a combination of technical advice and strategic partnership, stepping in as escalation manager when necessary.

• Track and report on deployment progress, customer adoption rates, and satisfaction metrics.

• Identify risks or obstacles proactively and drive their resolution, escalating internally as needed.

• Lead and document improvements for onboarding processes, playbooks, and best practices.

• Contribute to ongoing process and product enhancements by providing actionable insights and engaging in internal initiatives.

⛳️ Requirements

• Over 3 years of experience in technical deployment, implementation management, or technical account management of SaaS products.

• Solid understanding of software development life cycles and methodologies, including Agile and DevOps practices.

• Must possess one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.

• Exceptional analytical and problem-solving skills, focusing on troubleshooting technical issues and fostering consensus around outcomes and success metrics.

• Strong organizational, project management, and communication skills.

• Demonstrated experience serving enterprise clients in both strategic, consultative, and tactical, hands-on capacities.

• Familiarity with process documentation, playbooks, and continuous improvement initiatives.

• Solutions-oriented mindset; a trusted advisor capable of managing escalations effectively.

• Ability to navigate ambiguity and excel in a fast-paced environment.

🏝️ Benefits

• Medical, Vision, and Dental coverage.

• Generous time-off policy.

• 401k plan.

• Home office improvement stipend.

• Annual education and wellness stipends.

• Healthy lunches provided daily.