AI Strategist

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Collaborate with business leaders and technical teams at key customer sites to define high-impact AI use cases and establish success metrics.

• Determine where AI workflows can generate ROI, enhance efficiency, and provide a competitive edge, while developing the business case with the account team.

• Create, develop, and implement tailored AI solutions and agents from the ground up.

• Utilize both structured and unstructured customer data, including vector databases, MCP, and RAG.

• Construct agents that integrate semantic and keyword searches across customer knowledge bases and content.

• Manage customer engagements from inception to completion, ensuring successful delivery, adoption, and measurable business results.

• Collaborate within a customer pod alongside Strategic Account Executives, Technical Account Managers, and Forward Deployed Engineers.

• Educate and empower customer teams to utilize and refine AI workflows.

• Facilitate onboarding and change management processes.

• Identify customer needs, trends, and insights to guide Smartcat’s product roadmap.

• Contribute to the development of playbooks, reusable solution frameworks, and case studies.

• Acquire knowledge of Smartcat’s platform, AI agent functionalities, customer processes, and AI tools.

• Document use cases, methodologies, and anticipated business impacts.

• Conduct customer training and enablement sessions to support adoption.

⛳️ Requirements

• Proven experience in a customer-facing role related to AI, solutions, consulting, or technical functions, preferably in B2B SaaS or enterprise environments.

• Demonstrated success in creating AI-driven workflows, agents, or automations that effectively address genuine business challenges.

• Practical experience with AI coding tools such as Claude, Cursor, Cline, or similar, utilized as the primary means for building, testing, and problem-solving.

• Proficiency in Python programming.

• Knowledge of vector databases, MCP, RAG, and agent design principles.

• Familiarity with command line interfaces, basic Linux administration, and cloud platforms like AWS/GCP.

• Ability to convert vague business challenges into actionable, scalable AI solutions and manage projects through to completion.

• Skilled at engaging with technical stakeholders and senior executives, facilitating communication between them.

• Experience in providing solutions within complex enterprise settings and agile startup environments.

• Background in change management and customer enablement initiatives.

• Willingness to travel for customer engagements as needed.

• Knowledge of SQL or data analysis is an advantage.

• Experience leading cross-functional projects or teams is a plus.

🏝️ Benefits

• Remote-friendly work environment.

• Flexibility to perform at your best from locations that suit you.

• A globally distributed, highly collaborative team.

• An AI-driven organization with chances to oversee AI Agents.

• A culture of inclusivity that prioritizes respect, diversity, and the appreciation of individual viewpoints.

• Flexible travel options for customer interactions.