AI Solutions Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and enhance relationships with AI/ML users to encourage adoption, discover new use cases, and promote increased usage within customer accounts.

• Engage in discovery sessions with customers to comprehend their objectives, share the vision of Arize, demonstrate product features, and suggest customized solutions.

• Collaborate with technical teams, including Customer Success Engineering, to address intricate customer requirements, ensure seamless implementation, and provide guidance on technical best practices.

• Facilitate workshops and training sessions with customers during the onboarding process and for new functionalities.

• Conduct Quarterly Business Reviews (QBRs) to showcase account value, pinpoint areas for improvement, and strengthen customer relationships.

• Actively monitor product usage across your accounts to assess account health.

• Work closely with Account Management and Executive teams to identify upselling opportunities and align on strategies for customer health.

• Convey customer feature requests to internal teams effectively and advocate for customer needs.

• Ensure that support teams are aligned with customer requests and priorities.

⛳️ Requirements

• Minimum of 3 years of experience as a Customer Success Manager in a SaaS environment.

• A self-motivated individual who excels in environments with minimal processes.

• Outstanding organizational abilities with the competency to prioritize and manage multiple customer relationships efficiently.

• Excellent communication skills for articulating insights and promoting collaboration across teams.

• Demonstrated ability to present technical products and convey their value through tailored customer solutions.

• Thrives in dynamic settings with a customer-centric approach and a commitment to delivering quantifiable results.

• A dedicated team player who values collaboration and collective achievements.

• Bonus: Knowledge of AI/ML workflows or GenAI technologies.

🏝️ Benefits

• Medical insurance

• Dental coverage

• Vision insurance

• 401(k) plan

• Unlimited paid time off

• Generous parental leave policy

• Additional support for mental health and wellness