AI Solutions Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the complete technical implementation of our AI solutions (both SaaS and on-premise) for enterprise clients.

• Design and implement tailored integrations with client systems, APIs, databases, and existing workflows.

• Facilitate technical discovery sessions to comprehend customer infrastructure, requirements, and business goals.

• Develop proof-of-concepts and pilot initiatives to showcase value and expedite customer adoption.

• Resolve intricate technical issues and deliver swift solutions to ensure customer satisfaction.

• Collaborate with Sales teams to offer technical expertise throughout the sales process, including product demonstrations and solution design.

• Address RFPs, technical due diligence questionnaires, and security/compliance inquiries.

• Act as the main technical liaison for key enterprise accounts during the onboarding process.

• Educate customer teams on product functionalities, features, optimal usage, and best practices.

• Generate technical documentation, integration guides, API documentation, and best practices resources.

• Coordinate effectively with internal departments, vendors, and business partners to solve problems.

• Maintain in-depth knowledge of our entire suite of AI tools and keep updated on product changes and industry trends.

• Collect and synthesize customer feedback to guide product development priorities and roadmap.

• Share customer insights, use cases, and technical lessons with internal Product and Engineering teams.

• Exhibit personal responsibility and accountability by adhering to project timelines and customer commitments.

• Successfully thrive in a remote work setting through active engagement in team meetings, standups, and cross-functional collaboration.

⛳️ Requirements

• At least 3 years of experience in software engineering, solutions engineering, technical consulting, or a similar customer-facing technical role.

• Demonstrated success in directly engaging with enterprise customers in a technical capacity.

• Experience with APIs, webhooks, database systems, and enterprise software integrations.

• Exceptional communication skills, both spoken and written, with the ability to convey complex technical concepts to both technical and non-technical audiences.

• Strong problem-solving abilities and a creative approach to addressing customer challenges.

• Comfort in a fast-paced, deadline-driven environment with shifting priorities.

• Proficient in Node.js, TypeScript, React, and Python.

• Capability to read, write, and modify code across our full technology stack.

• Experience with Azure cloud infrastructure and services.

• Solid understanding of AI/ML concepts and applications; general familiarity with the capabilities of major AI platforms (Anthropic Claude, Google Gemini, OpenAI GPT models).

• Experience with version control systems (Git), CI/CD pipelines, and modern development methodologies.

• Understanding of enterprise security, compliance needs, and data governance.

• Proficient in technical documentation and diagramming tools.

• Experience with REST APIs, GraphQL, and web service integrations.

• Previous experience in a forward-deployed engineer, solutions engineer, or field engineer role at an AI/SaaS company (Bonus).

• Experience in implementing AI/ML solutions for enterprise customers (Bonus).

• Background in healthcare technology or familiarity with healthcare compliance (HIPAA, SOC 2) (Bonus).

• Experience with data pipelines, ETL processes, and data integration tools (Bonus).

• Familiarity with Azure OpenAI Service or other Azure AI services (Bonus).

🏝️ Benefits

• Competitive salary.

• Comprehensive health, dental, and vision insurance, as well as life and disability coverage.

• Retirement savings plan with company match.

• Generous time off/vacation policy.

• Opportunities for professional development.

• Flexible work environment.