AI Solution Strategist

This is a fully remote position, open to applicants in Japan.

📋 Description

• Operate at the intersection of AI product strategy, pre-sales, and customer success.

• Collaborate with Product Managers, Engineers, and go-to-market teams to define, develop, and launch conversational AI agents for high-volume customer interactions.

• Act as a strategic partner to clients, facilitating the evolution, execution, and adoption of AI initiatives.

• Transform business requirements into well-structured, high-performing AI agents.

• Oversee the delivery of multiple complex agent projects simultaneously.

• Serve as a liaison between technical teams and business stakeholders throughout the development lifecycle.

• Influence agent behavior through effective conversational design, product intuition, and performance analytics.

• Identify data-driven action items and propose iterations to enhance customer outcomes and inform internal decision-making.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent demonstrated experience).

• An MBA or similar experience that merges technology with business operations is a significant advantage.

• Proven capability to manage multiple high-stakes projects simultaneously.

• Experience in rallying cross-functional teams towards successful delivery in challenging environments.

• Strong understanding of software development fundamentals, product management, and engineering workflows.

• Sufficient technical knowledge to effectively collaborate with engineers and Product Managers.

• Ability to bridge the gap between an ambitious product vision and functional AI agents.

• Familiarity with conversational design principles and customer experience strategies.

• Practical experience in deploying AI solutions that reliably serve real customers at scale.

• Proficient in utilizing performance data to identify issues, mitigate risks, and iterate towards improved outcomes.

• Excellent written and verbal communication skills.

• Ability to simplify complex technical details into clear, actionable language for non-technical audiences.

• Strong critical thinking skills and comfort with ambiguity.

• Capability to align diverse stakeholders and sustain momentum across various workstreams.

🏝️ Benefits

• Engage deeply in the development and launch of AI agents at the forefront of the industry.

• Work closely with product and engineering teams that are pushing the boundaries of enterprise AI at NiCE.

• Cultivate a unique skill set encompassing AI strategy, conversational design, and customer operations.

• Acquire expertise that is in high demand and short supply across the market.