AI Orchestration Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute and oversee pre-defined orchestration agents within Optimizely Opal (Mark) in accordance with established workflows and playbooks.

• Monitor agent executions for successful completion, identifying, logging, and escalating errors, failures, or unexpected results.

• Conduct initial troubleshooting for failed or stalled agent operations using established runbooks.

• Keep precise records of agent activities, execution logs, and outcomes for reporting and auditing purposes.

• Aid in maintaining data hygiene and input quality checks, which includes verifying source data, tagging, and triggers.

• Support the testing of new or updated orchestration agents prior to their production deployment and document the results.

• Work collaboratively with the MarTech Platform & Integration Manager and cross-functional teams to understand workflow requirements and relay agent status.

• Report platform bugs, integration issues, or data inconsistencies to internal teams or Optimizely support channels.

• Assist in documenting agent configurations, standard operating procedures, and insights gained.

• Engage in continuous training on Optimizely Opal / Mark and broader marketing automation principles.

• Independently execute and oversee assigned orchestration agents with minimal guidance.

• Develop a working understanding of the MarTech stack and orchestration agents within campaign workflows.

⛳️ Requirements

• A Bachelor's degree is required in Marketing, Business, Information Systems, Computer Science, Data Analytics, or a related field.

• 0–1 years of professional experience is required.

• Internships, co-ops, or coursework that involves marketing technology, automation, or data tools are advantageous.

• Strong attention to detail and the ability to adhere to structured processes and documentation.

• Basic understanding of, or a strong interest in, marketing automation, workflow tools, or AI/agent-based systems.

• Comfortable handling spreadsheets and structured data, including Excel / Google Sheets.

• Excellent written communication skills for documenting issues and processes.

• Ability to work autonomously in a fully remote setting and manage time effectively across recurring operational tasks.

• Experience with Optimizely, Opal / Mark, or other marketing automation/orchestration platforms is preferred.

• Basic knowledge of APIs, webhooks, or no-code/low-code automation tools is advantageous.

• Coursework or personal projects focused on AI agents, chatbots, or workflow automation are preferred.

• Familiarity with ticketing/documentation tools such as Jira, Confluence, or Notion is preferred.

• A background check may be required due to routine access to DIRECTV and DIRECTV customer's proprietary data.

• Candidates must be located in the United States, excluding Alaska.

🏝️ Benefits

• Mentorship from the MarTech Platform & Integration Manager.

• Clear opportunities for advancement into more complex platform, integration, or automation-engineering roles.

• Competitive base salary.

• Bonus and benefits are included in the total compensation package (specific amounts not disclosed).