AI Implementation Engineer – Customer Facing Role

This is a fully remote position, open to applicants in Australia.

📋 Description

• Set up AI agents, prompts, and workflows tailored for customer accounts.

• Convert customer needs into scalable AI solutions.

• Diagnose AI output issues, determine root causes, and enhance outcomes.

• Assess data quality and develop straightforward test cases for new workflows.

• Collaborate closely with Product, Engineering, and Customer Success teams to ensure effective implementations.

⛳️ Requirements

• Over 3 years of experience in Solutions Engineering, Implementation, Technical Consulting, Product, or a related B2B SaaS position.

• In-depth knowledge of data structures, mappings, imports, and APIs.

• Practical experience with LLMs, AI agents, or prompt engineering.

• Proficient in troubleshooting technical challenges using logs, SQL, Python, or similar tools.

• Strong analytical capabilities with a systematic approach to problem-solving.

• Exceptional communication skills and the ability to engage directly with customers.

• Nice to Have: Familiarity with PIM, ERP, eCommerce, or product data platforms.

• Nice to Have: Experience with AI coding assistants or workflow automation tools.

• Nice to Have: Background in startups.

🏝️ Benefits

• Competitive salary and opportunities for advancement.

• Additional benefits as part of the employment package.