AI Factory Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Play a crucial role in connecting customers with Armada’s Product and Engineering teams.

• Require extensive technical credibility, practical infrastructure experience, and excellent interpersonal skills.

• Serve as the main technical liaison between customers and Armada Engineering, ensuring accurate representation of customer requirements, constraints, and feedback.

• Lead technical demonstrations, proofs-of-concept, and working sessions customized to customer environments and constraints.

• Develop trusted advisor relationships with engineering, infrastructure, IT, OT, and security stakeholders.

• Support Sales and field teams by translating complex infrastructure topics into clear, outcome-focused narratives.

• Assume full responsibility for technical engagements, demonstrating curiosity, urgency, and a problem-solving attitude.

⛳️ Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field (or equivalent practical experience);

• 5+ years of experience in data center engineering, infrastructure engineering, pre-sales/sales engineering, or solution architecture.

• Strong foundational knowledge in compute, networking, and storage, including GPU-based AI systems (e.g., NVIDIA DGX, HGX, MGX).

• Practical experience with data center infrastructure, including MEP systems, cooling architectures, and rack-level design.

• Profound understanding of modular and/or liquid-cooled data center architectures, power density, and thermal management.

• Ability to convert AI workload requirements into scalable, production-ready infrastructure designs.

• Familiarity with cloud platforms, containerization, virtualization, and modern enterprise infrastructure.

• Comfort operating within complex, live customer environments, with strong troubleshooting capabilities.

• Ability to establish credibility across IT and OT stakeholders, particularly in industrial or energy-related contexts.

• Outstanding communication skills, capable of engaging both highly technical teams and executive audiences.

• Willingness to travel as necessary.

🏝️ Benefits

• Equal opportunity employer

• Remote work options