AI Delivery Manager – Retail

This is a fully remote position, open to applicants in Spain.

📋 Description

• Lead multidisciplinary teams in development, architecture, data, and artificial intelligence.

• Ensure commitments to quality, timelines, and costs of services.

• Monitor delivery KPIs, productivity, quality, and predictability.

• Manage risks, dependencies, and obstacles with areas and stakeholders.

• Coordinate releases, roadmaps, and planning with Product Owners, Tech Leads, and business teams.

• Serve as the primary operational point of contact with business and technology stakeholders.

• Manage expectations, priorities, and continuous improvement plans.

• Build relationships within high-demand corporate environments.

• Participate in oversight committees and executive reporting.

• Track budgets, billing, production, and profitability.

• Identify deviations and define corrective actions.

• Engage in renewals, expansions, and economic proposals.

• Manage capacity and planning of teams.

• Participate in talent selection and evaluation.

• Support Technical Leads and senior profiles.

• Drive professional development and team evolution.

• Lead the adoption of AI-Native practices.

• Promote Generative AI, agents, copilots, and automation.

• Advance initiatives in Generative AI, LLMs, AI Agents, RAG, Prompt Engineering, MCP, AI Governance, AI Quality, and LLMOps.

• Measure the impact of AI on productivity, quality, and operational efficiency.

⛳️ Requirements

• Over 7 years of experience in managing technology projects, programs, or services.

• Proven experience as a Delivery Manager, Service Delivery Manager, Program Manager, or similar role.

• Experience working with large enterprise clients.

• Experience in the Retail sector or companies with high operational and technological complexity.

• Experience managing multidisciplinary and distributed teams.

• Strong background in software development, architecture, or digital engineering.

• Knowledge of Agile methodologies and service management models.

• Experience working with delivery and quality metrics.

• Familiarity with cloud ecosystems, digital platforms, data, and integration.

• Understanding of AI from an organizational transformation and delivery perspective; advanced programming skills not necessarily required.

🏝️ Benefits

• Remote work model.

• Flexible schedule: 8:30 AM start, 6:00 PM end, with intensive Fridays from 8:00 AM to 3:00 PM and intensive summer hours (July and August) from 8:00 AM to 3:00 PM.

• 22 vacation days + 2 discretionary days.

• December 24th and 31st off.

• Permanent contract from day one, with options for 12 or 14 payments.

• Flexible compensation: meal card, childcare vouchers, health insurance, training, and other benefits with tax advantages.

• Discounts on technology, leisure, and training.

• Access to Udemy Business.

• Language courses.

• Official certifications and technical training.

• Career plan.

• Nutrition, physical activity, and emotional balance programs.

• Social events and activities to connect with the team.