AI Data & Insights Officer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and sustain datasets, models, and insights that support AI agents and business decision-making.

• Integrate, cleanse, and organize information from Salesforce, event platforms, marketing systems, and operational tools.

• Establish data quality, metadata, and governance standards for Agent Factory information.

• Recognize trends, risks, and commercial or operational opportunities.

• Facilitate secure and reliable data flows between authorized systems and agent solutions.

• Create and maintain knowledge bases and retrieval frameworks.

• Assist in the design, testing, and optimization of RAG capabilities.

• Prepare evaluation datasets and test cases for agent outputs.

• Convert business data into reusable agent skills, tools, and intelligence services.

• Monitor patterns of data-related failures and suggest improvements.

• Design dashboards, scorecards, and reports on business performance.

• Define and monitor agent adoption, accuracy, time savings, operational impact, and commercial value.

• Assess the effectiveness and return on investment of AI agents and automation.

• Generate actionable insights for leadership and business teams.

• Establish repeatable methods for tracking and communicating the value of Agent Factory.

• Support customer retention, buyer and supplier engagement, sales effectiveness, event performance, and workflow enhancement.

• Investigate predictive and segmentation methods.

• Transform analytical findings into recommendations, prioritized opportunities, and actionable steps.

• Collaborate with various departments across WWE to comprehend data, reporting, and insight requirements.

• Convert business inquiries into analytical tasks and practical data products.

• Communicate complex findings to both technical and non-technical audiences.

• Advocate for responsible, evidence-based use of data and AI.

• Document analytical techniques, data definitions, and reusable assets.

• Occasionally work outside standard hours to support events or meet critical deadlines.

• Report to the Head of AI Implementation.

⛳️ Requirements

• Professional experience in data analysis, business intelligence, analytics engineering, or a closely related field.

• Extensive experience in data preparation, cleansing, modeling, and quality assurance.

• Proficient in SQL and visualization tools such as Power BI, Microsoft Fabric, or similar platforms.

• Experience working with CRM, customer, commercial, or operational data; familiarity with Salesforce is particularly relevant.

• Ability to integrate information from various systems and work efficiently with APIs or structured data integrations.

• Strong understanding of KPI design, dashboarding, and the communication of actionable insights.

• Capability to translate complex evidence into clear business recommendations.

• Excellent problem-solving, critical-thinking, and attention-to-detail skills.

• Strong communication and stakeholder management abilities.

• Solid understanding of data privacy, access control, and responsible use of business information.

• Curiosity about AI, automation, and the practical application of emerging technologies.

• Practical experience with RAG architectures, semantic search, vector databases, or AI knowledge-management systems.

• Strong grasp of large language models, machine-learning concepts, and agent evaluation methods.

• Proficiency in Microsoft Copilot Studio, Azure AI services, or related Microsoft technologies.

• Familiarity with OpenClaw, Hermes, or similar agent platforms.

• Proven track record of measuring AI, automation, or digital product performance.

• Knowledge of predictive analytics, propensity modeling, segmentation, or recommendation systems.

• Understanding of marketing attribution, customer journey analytics, or revenue analysis.

• Ability to design trusted data products or reusable analytical services.

• Background in supporting AI transformation, digital transformation, or cross-functional change programs.

• Experience in the events and/or travel industry.

🏝️ Benefits

• Competitive Salary

• 28 days' holiday plus UK bank holidays pro-rata, with additional days awarded for length of service.

• A centrally located London office with a summer terrace within walking distance of the world-famous Borough Market.

• Regular employee social events supported by the Happiness & Culture team.

• Monthly contribution towards Bupa private health insurance (post-probation).

• Employee Assistance Program offering confidential wellbeing support.

• Enhanced maternity and paternity leave.

• 4 pm Friday finish.