AGV Technical Support Engineer, Mandarin, English

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the on-site installation, configuration, and testing of AGV/AMR systems under the guidance of experienced engineers.

• Support the setup of navigation maps, charging stations, and basic system interfaces.

• Aid in the integration process involving customer WMS, MES, and ERP systems.

• Provide both remote and on-site technical assistance for hardware, software, and network problems.

• Analyze navigation errors, task scheduling challenges, and system alerts.

• Collaborate with senior engineers and R&D teams to document technical issues and assist in product enhancements.

• Support training for customers and partners on system operation and fundamental maintenance.

• Prepare and revise user manuals, troubleshooting guides, and technical documentation.

• Monitor the performance of the robot fleet, including uptime, battery health, and alert frequency.

• Analyze operational data and identify opportunities for improvement alongside senior engineers.

• Coordinate with regional service teams and global R&D to meet customer requirements.

• Organize customer feedback for internal evaluation and ongoing improvement.

• Work with logistics teams and local service partners as necessary.

• Travel for project deployments, commissioning, and on-site customer engagements.

⛳️ Requirements

• Bachelor's degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related discipline.

• Basic understanding of robotics, automation, or logistics systems.

• Excellent communication skills.

• Eagerness to learn.

• Ability to collaborate effectively within a team environment.

• Proficient in both English and Mandarin, both written and spoken.

• Familiarity with navigation systems, sensors, or foundational networking concepts.

• A valid UK driving license.

• Willingness to travel approximately 50–60% of the time.

🏝️ Benefits

• Full-time fixed-term employment.

• Hands-on experience in AGV/AMR deployment, system integration, and technical support.

• Exposure to real-world customer projects.

• Collaboration with experienced engineers, regional service teams, and global R&D.

• Valuable experience in industrial automation and robotics applications.