Agile Coach – IT Process Lead

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Take ownership, design, and consistently enhance all internal IT processes within the IT Applications domain.

• Ensure alignment of processes across various locations and advocate for a cohesive operating model.

• Develop governance frameworks, KPIs, and performance metrics for all process areas.

• Guarantee adherence to ITIL principles and internal policies.

• Implement KANBAN Flightlevel utilizing Atlassian Jira as the primary methodology for transparency and steerability.

• Lead, motivate, and nurture around 120 employees across multiple teams and competencies.

• Cultivate an agile, collaborative, and high-performance culture.

• Encourage empowerment, transparency, and accountability across all teams.

• Ensure effective workforce planning, talent development, and readiness for succession.

• Advocate for agile values and advance agile practices including Scrum, Kanban, retrospectives, and planning.

• Promote continuous improvement, learning, experimentation, and innovation.

• Ensure stable, efficient, and reliable IT processes that support business-critical applications.

• Manage escalations, risk mitigation, process bottlenecks, and inter-location dependencies.

• Facilitate collaboration between IT operations, project teams, and business stakeholders.

• Establish a new demand process with various Business Areas.

• Develop and maintain high service quality and customer satisfaction.

• Drive change management initiatives, process redesigns, and organizational transformations.

• Communicate complex matters clearly to all levels of stakeholders.

• Ensure engagement, adoption, and alignment during transformation phases.

• Serve as a role model for assertiveness, solution-oriented thinking, and proactive decision-making.

⛳️ Requirements

• Several years of experience in IT process management and IT leadership.

• Strong knowledge of ITIL, agile methodologies, and contemporary IT delivery models.

• Demonstrated leadership experience in multi-location or international settings.

• Capability to guide large teams and manage diverse stakeholder groups.

• Assertiveness paired with empathy and excellent communication skills.

• Proficiency in acting as a moderator, mediator, or coach as needed.

• High resilience and motivation to shape the future of IT applications.

• An agile mindset with a passion for collaboration and continuous learning.

• Structured, proactive, and solution-focused working style.

• Strong analytical skills and process-oriented thinking.

• Entrepreneurial mindset combined with a hands-on approach.

• Experience in transformation programs or process harmonization initiatives is advantageous.

• Fluent in English.

• Willingness to travel approximately 30% of the time.

🏝️ Benefits

• Flexible working hours and the option for remote work.

• Innovative and interdisciplinary team environment.

• Bonuses.

• Cafeteria services.

• Körber sports club membership.

• Health fund.

• Pension fund.