Aesthetic Front Desk & Patient Care Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee both incoming and outgoing patient communications

• Perform follow-up calls to cultivate leads and verify appointments

• Schedule, reschedule, and streamline consultations and aesthetic procedures in Aesthetic Records EHR

• Manage provider treatment schedules

• Handle digital intake forms and refresh patient profiles

• Reduce gaps in the schedule

• Manage calls via Nextiva and transition to Lead AR integrated communications

• Handle high-volume patient SMS communication

• Monitor and reply to Instagram direct messages

• Assist with light promotional and social media content oversight

• Act as the clinic’s primary voice and digital brand representative

⛳️ Requirements

• Practical experience using Aesthetic Records EHR for scheduling and patient management

• Outstanding, clear, accent-free spoken English with a cheerful, professional phone presence

• Quick and precise SMS texting and digital communication skills

• Private, HIPAA-compliant workspace at home

• Computer (PC/Mac)

• High-speed internet connection

• Backup solutions for power/internet

• Noise-canceling headset

• Full availability from Tuesday to Friday, 10:00 AM to 6:00 PM, and Saturday, 12:00 PM to 6:00 PM

• Female candidates preferred in alignment with practice branding guidelines

• Preferred: hands-on experience with Nextiva or Lead AR

• Preferred: prior experience managing Instagram DMs or supporting local aesthetic marketing initiatives

🏝️ Benefits

• Competitive salary

• Opportunities for professional development

• Supportive work environment

• Flexible scheduling options