Advisory, Epic Application Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert knowledge of Epic applications to managed services and consulting clients.

• Configure, optimize, troubleshoot, and provide support for Epic applications used in healthcare organizations.

• Work collaboratively with stakeholders to analyze business and clinical processes.

• Assess, recommend, and implement enhancements to the system.

• Supply technical expertise, facilitate system upgrades, and ensure adherence to industry regulations.

• Communicate proactively with clients, offering timely updates and managing expectations.

• Track decisions made and contribute to change management efforts.

• Partner with Client Success Managers on client inquiries and outcome data.

• Evaluate client needs, objectives, and existing system configurations to identify necessary modifications.

• Document business requirements and suggest solutions in alignment with regulatory, insurance, hospital service, and IT changes.

• Configure, test, and validate modifications to applications.

• Advise clients on enhanced functionality using best practices and recommendations from EHR vendors.

• Develop, test, train, and implement infrastructure, workflows, and policies.

• Test and verify deliverables to ensure they meet requirements, reliability, and accuracy.

• Document processes, analyze gaps, and provide actionable improvements.

• Offer client support during designated business hours and participate in after-hours on-call support when necessary.

• Provide Tier 2 maintenance and break/fix support to various clients under contracted service level agreements (SLAs).

• Deliver Tier 3 project support to multiple clients.

• Conduct root cause analysis and recommend effective solutions.

• Escalate issues to EHR and third-party vendors and validate the solutions proposed by vendors.

• Adhere to customer change-control and build-documentation policies.

• Identify potential engagement risks, create mitigation plans, and inform stakeholders of any delays or obstacles.

• Support quality service delivery by maintaining knowledge bases, workflows, and documentation.

• Report opportunities for engagement expansion and create materials to support sales initiatives.

• Assist in scoping potential new engagements.

• Track and report on measurable impacts of work for clients and Tegria.

• Maintain certifications and knowledge of EHR applications.

• Act as an application lead and mentor to less experienced team members.

• Perform other related duties as assigned.

⛳️ Requirements

• Bachelor's degree in computer science, a healthcare-related professional certification or licensure, or a comparable combination of education and experience.

• Typically, 8+ years of diverse experience as an Epic application analyst or in Epic consulting.

• Epic Compass Rose Certification is required.

• Additional certifications in Epic Healthy Planet and Epic Ambulatory are preferred.

• Proven experience successfully managing multiple projects or clients simultaneously.

• Expert-level knowledge of assigned applications and associated workflows.

• Strong understanding of healthcare workflows, clinical and business operations, and regulatory compliance requirements.

• Advanced individual contributor and subject matter expert with specialized skills and a comprehensive understanding of related areas.

• Understanding of interrelations among various functions, departments, and disciplines.

• W2 project-based consultants must supply a computing device that meets industry standards and security best practices.

• Must be productive, responsive, and dependable in a remote work environment.

• Able to adjust priorities and plans in response to changing workloads, circumstances, or feedback.

• Excellent ability to articulate thoughts clearly, persuasively, and tactfully.

• Capacity to simplify complex technical and business concepts for both technical and non-technical stakeholders.

• Proficient in delivering engaging presentations.

• Willingness to participate in collaborative teamwork and knowledge sharing.

• Demonstrates competence, credibility, and trustworthiness.

• Takes ownership of work and outcomes, being accountable for deadlines, results, and quality standards.

• Ability to adhere to project timelines and proactively communicate any delays or obstacles.

• Commitment to continuously enhancing expertise in EHR applications and expanding abilities across multiple applications.

🏝️ Benefits

• A variety of health and dental plans with nationally recognized networks.

• Vision benefits.

• Comprehensive wellness program.

• Employee assistance program available for employees and their families.

• Competitive salary packages.

• Retirement savings plans.

• Company-funded disability and life insurance.

• Pre-tax savings options (HSA and/or FSA).

• Opportunities for professional development.

• Possibilities for remote work.

• Generous paid time off program.

• Flexible scheduling options for vacations, illness, life events, and unexpected situations.