Advisor, Member Sales and Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Build an advisory relationship by recognizing existing and potential needs while enhancing client retention.

• Provide guidance to members and clients regarding specialized products and services, ensuring their satisfaction.

• Assess client requirements and gather and analyze relevant data.

• Manage requests and perform follow-ups as required.

• Support members and clients by understanding their needs and recommending customized solutions.

• Assist in identifying the operational risks and opportunities for enhancement within the unit.

• Stay informed about the latest standards, products, and services within the industry.

• Cultivate, develop, and sustain business relationships with members and clients.

• Deliver exceptional customer service and promote specialized products and services through various distribution channels tailored to member/client needs.

• Advocate for and market specialized products and services aligned with client needs and the unit's business goals and strategies.

• Ensure satisfaction and service quality for members/clients in accordance with organizational standards and procedures.

⛳️ Requirements

• A college diploma in a relevant discipline.

• At least one year of pertinent experience.

• Other combinations of qualifications and relevant experience may be taken into account.

• Proficiency in French is mandatory.

• Advanced command of English is required due to the nature of the role or the work tools used, as well as interactions with English-speaking partners, members, and/or clients.

• Ability to handle complexity.

• Strong customer focus.

• Excellent interpersonal skills.

• Quick learner.

• Adaptability to various situations.

• Proficient with technology.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• 4 weeks of flexible vacation beginning in the first year.

• A defined benefit pension plan that offers a predictable and stable income throughout retirement.

• Group insurance coverage, including telemedicine services.

• Reimbursement for health and wellness expenses.

• Benefits are applicable based on eligibility criteria.